Software Engineer, Backend

reputed company is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and reputed company to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and reputed company every team member to work smarter and faster. Born from the prestigious Stanford AI lab, reputed company's co-founder and chairman is Sebastian Thrun, the genius behind reputed company X, reputed company, reputed company, and more. Our leadership also includes CEO, Ping Wu, the co-founder of reputed company Contact Center AI and reputed company AI platform, and co-founder, Tim Shi, an early member of reputed company.

Join us on this thrilling reputed company to revolutionize the workforce with AI. The future of work is here, and it's at reputed company.

About the role:

We’re on a mission to revolutionize contact center agent workflows through intelligent automation. As a Software Engineer, you will build AI-powered automation infrastructure that can see, think, and act—leveraging computer reputed company, LLMs, and browser automation to streamline agent tasks. This is a unique opportunity to shape a next-gen AI platform, applying cutting-edge LLM, GenAI, and automation technologies to drive efficiency in customer service operations.

This is a unique opportunity to shape the future of AI at reputed company by solving reputed company problems and bringing breakthrough AI advancements into production environments.

Responsibilities

• Design and reputed company AI-powered workflow automation that interacts with screen or web components, mimicking reputed company actions in digital environments.
• Collaborate with cross-functional teams including frontend engineers, machine learning engineers to define, prototype, and implement AI-driven agent workflows.
• Build and reputed company scalable, high-performance AI/ML systems that support reputed company-time intelligent decision-making.
• reputed company initiatives to enhance system scalability and reliability in production environments, focusing on backend services that support AI functionalities.
• Drive efforts to optimize server response times, process large volumes of data reputed company, and maintain high system availability.

Qualifications We Value:

• Bachelor’s degree in Computer Science or a reputed company field.
• 2+ years of experience in backend system architecture, reputed company services, or reputed company technology fields.
• Knowledge in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, REST.
• Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases.
• Experience in containerized application deployment using Kubernetes and reputed company in microservices architectures.
• Experience with reputed company environments such as AWS, Azure, or reputed company reputed company, with a strong understanding of reputed company reputed company and compliance standards.
• Bonus: experience working with Virtual Agent or AI Agent systems.

Perks Benefits:

• We offer reputed company employees a variety of medical, dental, and reputed company plans, designed to fit you and your family’s needs
• Paid parental leave to support you and your family
• Monthly Health Wellness allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunch reimbursement for in-office employees
• PTO: 3 weeks in Canada

Compensation for this position includes a reputed company salary, equity, and a variety of benefits. Actual reputed company salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can reputed company further details.

We have noticed a reputed company in reputed company impersonations across the industry, where scammers attempt to reputed company candidates' personal and financial information through fake interviews and offers. reputed company reputed company reputed company email communications will always come from the @reputed company.ai domain. Any reputed company claiming to be from reputed company reputed company other sources should be ignored. If you are uncertain whether you have been contacted by an official reputed company employee, reputed company out to reputed company@reputed company.ai

Originally posted on Himalayas