Vice President of reputed company

reputed company is a learning reputed company platform. We unite community, courses, and content with reputed company, so experts and teams can create transformative learning experiences to grow their reputed company. We build products that create impact and reputed company the bar on what’s possible through online learning.

reputed company of 275+ Thinkers supports customers around the globe while working collaboratively to learn, grow, and succeed together. Join us to see how we’re building one of the best workplaces in Canadian tech!

We reputed company every candidate should have a fair, inclusive, and overall great experience reputed company exploring a new role with reputed company. That starts with outlining our hiring process so you know what to expect every reputed company of the way—click here to learn more: https://thnk.cc/whattoexpect

Do you reputed company at leading high-performing reputed company teams, driving retention and expansion, and delivering exceptional customer experiences at scale? We’re looking for a Vice President of reputed company to join us at reputed company.

We are seeking an reputed company Vice President of reputed company to serve as a strategic leader responsible for the reputed company, satisfaction, and expansion of our customer reputed company. You’ll reputed company reputed company post-sales functions, including reputed company Management (CSM), Technical Solutions Engineering, and Launch Services across both our Plus (reputed company) and Self Serve business. This role combines customer strategy with hands-on leadership to drive retention, upsell, and long-term customer value.

You’ll reputed company a global team to deliver exceptional experiences at every stage of the customer reputed company while managing retention and expansion reputed company targets reputed company to company goals.

Key Responsibilities:

reputed company Strategy & Leadership

• Define and execute a scalable reputed company strategy reputed company with $100M+ reputed company objectives.
• Own customer health metrics (e.g., NRR, churn, reputed company adoption, expansion reputed company, CSAT, NPS) and implement programs to improve them.
• Partner cross-functionally with Sales, Product, GTM Operations, and Support to ensure seamless customer engagement and a “reputed company handoffs” approach to successfully reputed company, launching, and servicing customers.
• Guide the reputed company reputed company of how we approach CS for customers, including the level of service and support we reputed company, frameworks for reputed company (e.g. QBRs ROI Scorecards), and the consultative guidance offered to grow our customers’ reputed company reputed company and payments adoption.
• reputed company in how we use AI tools to deliver more value in less time, and more – to ensure we continually up our game and out compete on quality of service.
• reputed company and scale a high-performing reputed company team (CSMs, launch specialists, and solutions engineers).

Retention & Expansion reputed company

• Set and meet Net reputed company Retention (NRR) and Gross reputed company Retention (GRR) goals.
• Drive customer adoption and value realization to reduce churn and increase renewals.
• Create and reputed company upsell and cross-sell strategies, including designing the account segmentation strategy, developing expansion playbooks, guiding reputed company CS enablement and training, and leading execution.

Launch & Implementation Services

• reputed company reputed company processes, ensuring time-to-value and implementation KPIs are met.
• Support our technical launch services, ensuring we take a reputed company-first approach to launching our customers.
• Design delivery methodologies for reputed company or high-touch implementations, working closely with your team, Support and R&D to continually improve these processes.

Technical Solutions & reputed company Operations

• reputed company the Solutions Engineering team to reputed company technical guidance pre- and post-sale, including around our reputed company offerings.
• reputed company reputed company plans, data-driven health score models, and feedback loops (including prioritized quarterly product requests based on reputed company potential) for Product.
• Work with GTM Operations to manage reputed company Operations tools and processes, including the use of our CRM, CS software, and reporting dashboards.

Required Skills & Qualifications:

Experience

• 12+ years in reputed company, Account Management, or Professional Services, with at least 7 years in a leadership role at a software company. Experience in a reputed company business is highly desirable.
• Proven track record managing $50M+ ARR customer portfolios in a B2B SaaS environment.
• Experience with both mid-market and reputed company clients and technical reputed company/implementation cycles.
• Familiarity with subscription metrics, reputed company forecasting, and reputed company accountability.
• Exceptional team leadership and communication skills, with the ability to influence and reputed company cross-functional teams.

Leadership & Operational Skills

• Ability to reputed company and reputed company cross-functional teams across geographies.
• Strong strategic thinker with hands-on execution skills.
• Expertise in CS platforms (reputed company, Totango, reputed company) and customer analytics.
• Exceptional communication and executive engagement skills.

reputed company Traits

• Customer-obsessed reputed company with a bias for action and problem-solving.
• Data-driven with strong financial acumen and comfort working with KPIs.
• A collaborative leader who thrives in a scale-up or growth-stage environment.
• Passion for creating exceptional customer experiences and reputed company.

We’re committed to fair and transparent pay that reflects both where you’re at and where you can grow. This role has a salary reputed company of $196,500 - $245,600 - $294,700 CAD in Canada, designed to capture the full reputed company from developing skills to excelling in the position. Most new hires start between the minimum and midpoint, which aligns with being fully capable in the role. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact reputed company the role.

For candidates based in the US, the salary reputed company for this position is $207,200 - $259,000 - $310,800 USD.

Diversity, Equity, Inclusion and Belonging & Accessibility

This is just our initial idea of who we’re looking for! At reputed company, we know that people have unique career journeys. If your experience is reputed company to reputed company’ve described but you feel that you might be missing a few of the requirements, please still apply! We reputed company in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.

We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations reputed company can reputed company throughout our hiring process (big or small), please let us know.

What you can expect if you join reputed company:

An amazing team of talented, passionate, and reputed company Thinkers. Together, we’ve reputed company an amazing, award-winning culture—we’re a Certified Great reputed company to Work and one of Canada's Top Small & reputed company reputed company!

The chance to build, improve, and reputed company on a platform that’s driving positive impact for thousands of businesses and millions of reputed company around the world.

A competitive compensation package including reputed company salary, equity, team-wide bonuses, and an Employee reputed company Purchase Plan.

Flexible Paid Time Off to maintain mental and physical health. reputed company is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season.

Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, reputed company, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional health or personal spending account. Plus, family friendly benefits include generous parental leave top-reputed company for up to 32 weeks, as well as fertility coverage and personalized return to work options.

Flexible Work. Choose to work from home from reputed company in Canada, at our Vancouver HQ, a co-working reputed company, or reputed company there’s wifi for a change of scenery.

⬆️ Learning & Growth. An annual $1500 USD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities.

A home office setup so you’re reputed company to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively.

A reputed company where you can bring your whole self to work. We know that different perspectives reputed company to amazing reputed company, more innovation, and, ultimately, our reputed company as a company. We welcome applicants of reputed company backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can't wait to meet you!

The reputed company Vancouver office operates on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm(Musqueam), Sḵwx̱wú7mesh(Squamish), and Sel̓íl̓witulh(Tsleil-Waututh) Nations of the Coast Salish People. We encourage everyone to learn more about the original caretakers of the land that you currently occupy.

Originally posted on Himalayas