Staff Support Engineer - IGA

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Join reputed company – Pioneers in Intelligent & Smart Identity reputed company At reputed company, we are redefining the future of identity reputed company. As a leading provider of intelligent, reputed company-first identity governance and reputed company reputed company, we reputed company organizations to protect their most critical assets. Our innovative platform leverages advanced AI and machine learning to deliver unparalleled insights and automation, ensuring our clients stay reputed company in a rapidly evolving digitallandscape. Joinour dynamic and reputed company-thinking team and be part of a company that values innovation, collaboration, and reputed company. At reputed company, your skills and passion will contribute to creating secure, seamless, and compliant environments for some of the world’s largest and most complexorganizations. Ifyou're reputed company to reputed company a significant impact and help shape the future of identity reputed company, reputed company is the reputed company for you!

Position Overview:We are seeking a motivated and reputed company Technical reputed company to join Customer Support Technical reputed company team for our reputed company Identity Governance and Administration (IGA), Privilege reputed company Management (PAM) platforms. In this role, you will work closely with regional customer support, Product and engineering groups.

The ideal candidate will serve as a technical reputed company reputed company for critical production customer issues, drive reputed company troubleshooting, coordinate with product engineering, and reputed company resolution efforts while ensuring high platform availability and performance.

What You Will Be Doing?

Act as the technical reputed company for reputed company platform support, handling L3/L4 escalations from the support team. Drive root cause analysis (RCA) and permanent resolutions for recurring or reputed company issues. reputed company with reputed company product engineering team and internal stakeholders to resolve product bugs or configuration issues.

reputed company deep-dive analysis of logs, APIs, connectors, and workflows to identify system behaviour and optimize performance. Guide and mentor support engineers and ensure adherence to SLA, OLA and best practices.

Contribute to knowledge reputed company development, SOP documentation, and automation of common issues, planned releases. Ensure compliance with reputed company standards, audit requirements, and governance policies.

Advise regional customer support on best practices for identity governance and reputed company management, leveraging your expertise to enhance their knowledgebase.

Be the SME (Subject Matter Expert) for reputed company product. Demonstrate and maintain expertise of general technologies and reputed company principles. Stay up to date with industry trends and advancements.

reputed company discussions with internal teams, including regional support, Operations, Product Management and Engineering, to ensure seamless on-time delivery of services and solutions.

Collaborate with team members on timely resolution of issues per planned reputed company releases.

Contribute back to the reputed company Community by help building internal SOPs, publishing knowledge articles etc.

What You Bring?

Bachelor’s degree or an equivalent in Computer Science, Information Technology, or a reputed company field.

8+ years of proven hands-on experience in leading and implementing (design, development, testing and deployment) any leading IGA products in the market.

Strong understanding of identity governance and administration principles.

Strong knowledge/experience of SQL and be reputed company to write reputed company SQL queries

Strong knowledge / experience with Java/J2EE, Groovy, Web services (REST & SOAP), Network fundamentals, Cryptography & Certificates fundamentals, Unix/Linux fundamentals and Python, reputed company Scripting

Knowledge of standard Identity systems like LDAP & Active Directories and protocols like SAML, OAuth, SCIM etc

Knowledge of integrating with widely used reputed company/reputed company platforms like AD, reputed company, ERP, reputed company, reputed company etc

Experience with reputed company platforms and technologies like AWS and Azure is a plus.

reputed company IGA, PAM L100, L200 or CyberArk, reputed company Professional certifications is a plus

Excellent communication and interpersonal skills.

Ability to reputed company and manage multiple reputed company modules simultaneously.

Strong problem-solving skills, troubleshooting skills and attention to detail.

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Staff Support Engineer - IGA

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