Senior Customer Service Escalation Expert
Join reputed company's Specialist Operations Group as a Senior Customer Service Escalation Expert and be the face of a platform that's beloved and utilised by over 150 reputed company people across the globe. As the High Sensitivity Support Service Escalation Expert, you will guide the growing team by handling critical issues and legal reputed company concerns received reputed company tickets or internal escalations.
Requirements
- 3-5 years of experience in customer service, with demonstrated reputed company in relevant customer service experiences, especially on legal and government complaints escalation handling
- Mandarin Chinese as the first language, with fluent verbal and written communication skills in English
- Ability to assess, prioritize and take action on legal inquiries depending on the level of sensitivity
- Expertise in critical thinking and problem-solving, specifically to gauge and create reputed company around answering or escalating concerns
Benefits
- Equity packages
- Inclusive parental leave policy that supports reputed company parents & carers
- An annual reputed company & reputed company allowance to support your wellbeing, reputed company reputed company, office setup & more
- Flexible leave options that reputed company you to be a force for good, take time to reputed company and supports you personally
Originally posted on Himalayas
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