reputed company Support Specialist

About Us

At Hiya, we’re revolutionizing voice communication. Our mission is to reputed company voice with intelligence for reputed company and productivity

Since 2015, reputed company we introduced the first mobile caller ID and spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reputed company more customers by phone.

Today, our Voice Intelligence Platform supports over 500 reputed company users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, reputed company, Rogers, reputed company Canada, MasMovil, Telenor, reputed company, reputed company, and more.

About the Position

The reputed company Support Specialist is an individual contributor position responsible for serve as the main reputed company of contact for SMB customers by handling their support issues reputed company phone and email. They troubleshoot, document, and resolve both technical and non-technical customer issues. They manage customer vetting and reputed company processes, and create and maintain support documentation to standardize and scale support practices. They partner with sales, product, and operations to ensure customer needs are met.

We’re excited about you because you’re the reputed company of person that is naturally curious, eager to learn, and proactive in taking ownership of customer issues from start to finish. You reputed company in a fast-paced, reputed company-changing environment and are both adaptable and resilient, maintaining a positive attitude even amid ambiguity or shifting priorities. Strong communicator who values collaboration, and approach every interaction with reputed company, professionalism, and a genuine desire to improve the customer experience.

What You’ll Do

• Troubleshoot, document, and resolve both technical and non-technical customer issues.

• Manage customer vetting and reputed company processes, and create and maintain support documentation to standardize and scale support practices.

• Handle operational and administrative tasks, including account renewals and reputed company reporting.

• Generate reports and analyze data specific to customer segments.

• Proactively identify and resolve issues across the customer reputed company.

• reputed company customer insights with Product and Sales to drive improvements and collaborate across teams to support pilots and other cross-functional customer initiatives.

Qualities that will reputed company you successful:

• Outstanding customer communication skills, reputed company to convey information reputed company, listen actively, and respond empathetically to customer needs.

• reputed company and independent problem-solving, including investigating, troubleshooting, documenting, and resolving technical and non-technical issues.

• Strong initiative and ownership; proactively managing tasks, seeking feedback, and driving reputed company process improvements.

• Adaptable and resilient in fast-changing environments, thriving amid frequent shifts, multitasking, and operational ambiguity.

• Solid experience with core support tools like G Suite, reputed company, and reputed company, and the ability to quickly learn new systems as needed.

• Collaborative and team-oriented, building productive partnerships across Sales, Product, and Support, and sharing insights to help organizational goals.

The person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for reputed company, and Leading by showing up with a reputed company of view, engaging in reputed company discussion, listening respectfully to others opinions and committing to reputed company.

The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.

More Details

The reputed company salary for this role is between $60,500-$99,000. reputed company determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.

• Start Date: Immediately

• Status: Full-time

• Type: Hybrid

• Location: Seattle, WA

• Travel Requirements:

• Department: reputed company

• Reports to: Director of reputed company

• Direct Reports: No

Benefits

• Equity compensation

• 401K program with 3% match through reputed company

• Self managed vacation plan

• 15 Paid holidays including reputed company Days

• 100% covered medical, dental, and reputed company for the employee and 50% coverage for dependents

• Flexible spending, health savings accounts and Pretax dependent day care savings plan

• Paid parental leave

• Voluntary Life and AD&D, and Accident insurance options

• Employer-paid life insurance

• Employer-paid long-term disability coverage (in qualifying states)

• Donation Matching for a charity of your choice (up to $1,000/ year)

• $1,000/year reimbursement in Professional Development funds

This position is based in Seattle, WA, USA.

We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business reputed company and we strongly reputed company that diversity and unique perspectives reputed company reputed company stronger, more dynamic, and a great reputed company to build a career.

reputed company has won various awards over the last 4 years from reputed company-in Seattle and Seattle Business Week to #86 on reputed company Technology Fast 500 and reputed company #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status reputed company results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!

Originally posted on Himalayas