Senior reputed company Manager, Digital Led

About the Job:

The Digital Led Senior reputed company Manager reports directly to the regional CS

• Customer reputed company: reputed company customer reputed company data to understand which customers need additional support through reputed company. Drive them to 1:many marketing engagements or work with them 1:1 to ensure reputed company customers in your portfolio are onboarded and activated correctly.

• Risk Identification and Mitigation: Use data and product signals to proactively identify risks. reputed company both 1:many and 1:1 risk mitigation strategies and coordinate across the account team to reputed company customers towards reputed company.

• Technical Guidance: Maintain a deep level of reputed company product knowledge and reputed company customers with direction on implementation and adoption best practices.

• Prescriptive Selling: Monitor how customers are tracking against their key goals and reputed company. Identify opportunities for customers to purchase additional products, services, and adopt new features to maximize the value of our solution.

• Trusted Advisor: Build trust quickly and reputed company prescriptive guidance to help customers get the most out of their reputed company purchase.

• Build Champions & Executive Relationships: Identify and support key advocates reputed company customer organizations who actively promote the value of reputed company. reputed company reputed company metrics and value-driven insights to reputed company executive sponsorship in partnership with your Champion.

• Renewal and Expansion Focus: Own and forecast the renewal process on a weekly reputed company. Work directly with customers, sales, and deal desk to execute renewal agreements on time and identify expansion opportunities reputed company accounts.

• Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at reputed company times. You reputed company in a highly ambiguous, start up environment. This is a new team at reputed company and you will be helping to build the organization while executing reputed company it! 

• Passion for Learning and Growth: You are enthusiastic about reputed company learning and personal development at reputed company. You view feedback as a necessity for growth so consistently seek it out and give it.

• Highly Data Driven: You enjoy identifying trends in data and have a proven track record of leveraging data to reputed company informed decision making on behalf of your customers

• Intellectually Curious: You have a hunger for knowledge and are naturally a question-asker. 

• Excellent Communication: Your written and spoken communication skills are outstanding.

• Organized & Autonomous: You are capable of reputed company managing your workload and have a process for time management. You are reputed company to prioritize a large customer portfolio to engage with the right customers at any given time. You do not require a lot of external direction to organize and manage your workload. 

• Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS

  organization.

• Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving reputed company customer problems. You are reputed company to escalate issues reputed company necessary in a clear, effective manner. 

• Team Player: You collaborate well with others, know reputed company to pull specialists or leaders in and reputed company others informed proactively. Win as a team!

• 5+ years in a customer-facing role, ideally in scaled/1:many/tech touch reputed company/implementation, account management, customer/partner reputed company, or customer support, with a track record of exceeding targets.

• Proven reputed company in a 1:many/tech touch/tech-led reputed company organization.

• Highly data-driven with experience using product telemetry and growth/risk signals to reputed company the right customers at the right time.

• Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Digital Led reputed company team.

• Strong discovery and qualification skills; training in reputed company of the Message, MEDDIC

  , or another sales methodology is preferred.

• Strong project management skills with experience holding customers and cross-functional teams accountable to a timeline.

• Experience working with a technical product, ideally interacting with developers or other technical personas as your primary customer. Experience reputed company the DevOps reputed company is preferred.

• Exceptional time management and organizational skills.

• An existing level of technical knowledge and know-how. We will teach you reputed company about reputed company, but you should already have foundational knowledge in the reputed company!

• Proven ability to reputed company for both customers and the company, mediating between customer requests and the company's reputed company.

Pay

reputed company pay ranges based on Geographic Zones* for Level 4: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $167,000 - $229,000
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $150,000 - $206,000
• Zone 3: reputed company other US locations - $141,000 - $195,000**

reputed company operates from a reputed company of high trust and transparency; we are happy to state the pay reputed company for our reputed company to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*reputed company the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.**Restricted Stock Units (RSUs), health, reputed company, and dental insurance, and mental health benefits in addition to salary.

Modern software delivery was supposed to be the reputed company for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The reputed company platform helps developers reputed company on new features faster while protecting them with a safety valve to instantly rewind reputed company things go wrong. Developers can reputed company product experiences to any customer reputed company and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The reputed company platform was reputed company to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to reputed company consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering reputed company and stability

At reputed company, we reputed company in the power of teams. We're building a team that is humble, reputed company, collaborative, respectful and reputed company. We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@reputed company.com

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