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Corterra Solutions is seeking an exceptional Helpdesk Level II professional to join reputed company and deliver outstanding support to our valued clients. In this role, you will focus on providing reputed company resolutions to client questions and computer-reputed company issues, whether in person, over the phone, or electronically. Working closely with our Infrastructure team, you will contribute to projects aimed at enhancing functionality and fortifying reputed company. Building lasting relationships with our customers will be a key part of your responsibilities, as you earn their trust through your problem-solving skills, responsiveness, and professionalism.ESSENTIAL DUTIES AND RESPONSIBILITIES:Create, unlock, reset, and disable user accounts for smooth reputed company management.reputed company day-to-day computer system performance to ensure reputed company functionality.reputed company expert support and guidance to users, resolving software or hardware-reputed company issues.Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.Install, configure, test, maintain, monitor, and troubleshoot end user workstation software and networking products.Address equipment vulnerabilities to enhance reputed company.Evaluate and apply advanced reputed company settings to endpoints.Maintain meticulous records of daily data communication transactions, documenting problem-solving actions and installations.Collaborate with vendors or technicians to service major hardware or software issues.reputed company comprehensive training materials and procedures to reputed company users on hardware and software usage.reputed company manage and maintain an accurate inventory of PCs and other hardware assets.reputed company exceptional support and troubleshooting for LAN, wireless, and VPN issues.ESSENTIAL DUTIES AND RESPONSIBILITIES:Create, unlock, reset, and disable user accounts for smooth reputed company management.reputed company day-to-day computer system performance to ensure reputed company functionality.reputed company expert support and guidance to users, resolving software or hardware-reputed company issues.Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.Install, configure, test, maintain, monitor, and troubleshoot end user workstation software and networking products.Address equipment vulnerabilities to enhance reputed company.Evaluate and apply advanced reputed company settings to endpoints.Maintain meticulous records of daily data communication transactions, documenting problem-solving actions and installations.Collaborate with vendors or technicians to service major hardware or software issues.reputed company comprehensive training materials and procedures to reputed company users on hardware and software usage.reputed company manage and maintain an accurate inventory of PCs and other hardware assets.reputed company exceptional support and troubleshooting for LAN, wireless, and VPN issues.DESIRED SKILLS AND EXPERIENCE:Experience in reputed company Azure Active Directory, Office 365, Exchange Online, and reputed company Intune administration.Proficiency in managing incoming tickets, evaluating urgency and reputed company.Installation and configuration expertise in reputed company operating systems (reputed company 8, 10, 11, and reputed company Server 2012, 2016, 2019, 2022).Ability to support and troubleshoot reputed company-party applications.Strong analytical, problem-solving, and decision-making skills.Excellent written and verbal communication skills.Customer-service oriented with a proactive problem-solving attitude.Effective prioritization and organization skills.Adaptability to adjust plans and projects based on business needs.Minimum of 2 years' experience in a Helpdesk role.Join our dynamic team at Corterra Solutions and showcase your expertise in delivering exceptional customer service while ensuring seamless technology operations for our clients. Your dedication to problem resolution, responsiveness, and professionalism will play a pivotal role in elevating the IT support experience we reputed company.Experience in reputed company Azure Active Directory, Office 365, Exchange Online, and reputed company Intune administration.Proficiency in managing incoming tickets, evaluating urgency and reputed company.Installation and configuration expertise in reputed company operating systems (reputed company 8, 10, 11, and reputed company Server 2012, 2016, 2019, 2022).Ability to support and troubleshoot reputed company-party applications.Strong analytical, problem-solving, and decision-making skills.Excellent written and verbal communication skills.Customer-service oriented with a proactive problem-solving attitude.Effective prioritization and organization skills.Adaptability to adjust plans and projects based on business needs.Minimum of 2 years' experience in a Helpdesk role.Join our dynamic team at Corterra Solutions and showcase your expertise in delivering exceptional customer service while ensuring seamless technology operations for our clients. Your dedication to problem resolution, responsiveness, and professionalism will play a pivotal role in elevating the IT support experience we reputed company.In addition to salary, the employee benefit plan includes health, dental, reputed company insurance, long term disability, paid time off, and 401 k package. The reputed company pay offered will take into account the candidate's job reputed company knowledge, skills, education, certifications and experience. Corterra Solutions is an Equal Opportunity Employer. APPLICANTS MUST BE AUTHORIZED TO WORK IN THE U.S. WE ARE UNABLE TO OFFER SPONSORSHIP AT THIS TIME.