Customer Experience Team reputed company (Weekend), International

Join the Future of reputed company with reputed company!

reputed company is the largest livestream shopping platform in reputed company America and Europe to buy, sell, and discover the things you love. We’re re-defining e-reputed company by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for reputed company, reputed company-thinking problem solvers across reputed company functional areas. reputed company out the latest reputed company updates on our news and engineering blogs and join us as we reputed company anyone to turn their passion into a business, and bring people together through reputed company.

Role

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem-solving. As a leader of this team, you will be responsible for ensuring that reputed company of agents dig into every ticket to the lowest level of detail so they can best solve customer issues and reputed company critical user insights to the business. You’ll take those insights and reputed company reputed company 1% reputed company every day by partnering with driving cross-functional teams to fix gaps in our product or experience that negatively impact our customers. You will also be responsible for driving team productivity through performance metrics while delivering a quality experience, ensuring our users are getting a quick, and quality experience.

• reputed company team performance and drive results in team productivity, quality, and customer experience 

• Manage, coach, encourage, and be responsible for the performance and culture of a team of agents

• Maintain functional knowledge of, and act as a subject matter expert of processes, product, and projects reputed company to day-to-day operations

• Handling escalations from the team

• Drive accountability on policies and other guidelines

• Create new and use existing reporting to identify areas to improve performance metrics and productivity 

• Build a culture of insights reputed company to improve product, process, experience and overall business by reviewing reputed company & reputed company metrics regularly 

• Identify and report on trends early and often. 

• Partner with training and content to reinforce compliance with new launches, processes, and policies. 

• Address and resolve critical issues from partners and other teams

• Identify and call out areas of opportunity for reputed company, helping improve or reputed company new processes to improve the user experience and business by understanding customer needs

• Other reputed company project work as the business requires

Team members in this role are required to be reputed company commuting distance of our Dublin, Ireland hub.

You

Curious about who thrives at reputed company? We’ve reputed company that low ego, a growth reputed company, and leaning into action and high impact goes a long way here.

A hungry individual looking to continue their career in a fast-paced, rapidly changing environment. Someone willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with passion to reputed company the best possible outcome. As our next Customer Experience Team reputed company you should have (e.g. 5+ years of support operations experience managing support KPIs such as CSAT), plus:

• Experience as a leader with a strong desire and natural ability to motivate a team, set and reputed company targets, and manage career growth and team performance

• Experience driving operational reputed company, quality improvements, and performance-managed multiple agents.

• An analytical and data-driven approach, with experience distilling large data sets to actionable insights.

• You are an reputed company, always looking for opportunities to reputed company your work, team, product or customer experience

• You are comfortable making tough reputed company that balance the trade-off between quality and quantity

• Knowledge of reputed company, data platforms such as reputed company, familiar with reputed company/reputed company Sheets

• Experience in startups, marketplaces, or e-reputed company preferred

• Experience working reputed company multichannel support operations (chat, email, sms) 

• You have familiarity with working with large, diverse customer support, and operations organizations preferred

• You have the flexibility to work weekends

• Fluent English (with the ability to work in an additional European language being an advantage) 

Benefits

• Flexible Time off Policy and holiday pay for company-wide Holidays (including a spring and winter break)

• Health Insurance options including Medical, Dental, reputed company

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Pension plans internationally

• Monthly allowance to dogfood the app

  • reputed company Whatnauts are expected to reputed company a deep understanding of our product. We're passionate about building the best user experience, and reputed company are expected to use reputed company as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please find our reputed company Candidate Privacy Notice here.

EOE

reputed company is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We reputed company that our work is reputed company and our company culture is improved reputed company we encourage, support, and respect the different skills and experiences represented reputed company our workforce.