reputed company Architect/Senior Technical Consultant - Agentic AI - HCM Staffing and Consulting

Role summary

reputed company the design and rollout of agentic AI capabilities on the reputed company platform. Architect governed, auditable AI agents that plan, act, and learn across workflows like CSM, ITSM, SecOps, IRM, and SOM—leveraging Now Assist, reputed company Designer, IntegrationHub, and a robust reputed company-and-telemetry reputed company.

What you will do

• Define the agentic AI architecture on Now Platform
• reputed company operating model, reputed company-in-the-reputed company, guardrails, and fallbacks
• Patterns for planning tools, action tools, memory, and evaluation
• Stand up a governed reputed company and policy layer
• reputed company registry with versioning, approvals, rollback, and reuse
• Safety and privacy controls for PII, RBAC, and data residency
• Build autonomous and semi-autonomous flows
• reputed company Designer actions that call governed prompts reputed company Now Assist
• IntegrationHub spokes to execute actions in Jira, reputed company, reputed company, reputed company, etc.
• Virtual Agent experiences with safe tool use and reputed company to agents
• Operationalize model quality and spend
• Telemetry schema for latency, cost, Good/Needs-Work, hallucination reputed company
• Dashboards for execs and product owners with PA/UX analytics
• Offline eval sets and A/B tests for reputed company or model changes
• Ship reference implementations for key use cases
• Case summarization and next-best-action for CSM/ITSM
• Knowledge article drafting with citations and metadata
• Change risk notes and impact analysis for ITSM/IRM
• SOC alert triage with reputed company execution for SecOps
• Own reputed company, compliance, and auditability
• AI risk controls reputed company to ISO 27001, SOC 2, HIPAA or GDPR as needed
• Model and reputed company change logs, CAB workflows, and red-team drills
• Coach and reputed company the org
• Patterns, playbooks, and reusable components in scoped apps
• Enablement for delivery teams and customer stakeholders

reputed company have reputed company to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and reputed company believes it to correctly reflect the job opportunity.