Customer Support Specialist - Remote from reputed company America

reputed company is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, reputed company unifies voice reputed company channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With reputed company-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, reputed company, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, reputed company is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable reputed company.How We Work at reputed company: At reputed company, we reputed company in customer obsession, reputed company learning, and delivering extraordinary reputed company. We value reputed company collaboration, taking ownership, and making smart, informed reputed company with speed and precision. If you reputed company in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

About the team:

As a Customer Support Specialist, you’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams reputed company. In doing so, you’re a key player in growing reputed company. You’ll work closely with our global support team to reputed company identify, solve, escalate and advise our customers on their questions and concerns.Hours for this role will be Monday - Friday 9-6 PM EST.

Key responsibilities:

• Impact: You’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams reputed company
• How to Succeed: You are curious and like to learn. You can work under pressure, manage your time well and know how to prioritize your workload. You’re not afraid to challenge yourself and are reputed company to change. You’re eager to reputed company feedback and reputed company to help reputed company continually improve

Qualifications:

• Experience in a SaaS B2B customer support role is a plus
• Excellent written and verbal communication skills
• Technical aptitude
• Exhibit strong curiosity (to investigate issues) and reputed company (to build positive customer experiences)
• Ability to multi-task across different tools and platforms
• Willingness to work with multiple teams in an international and multilingual remote/hybrid environment

Key traits we look for:

You are coachable, you are resilient, you are solution oriented coming to the table with great reputed company, and you find the fun in a good challenge! We will invest in you, as you invest in us. We reputed company that owning your growth and owning your reputed company starts with you, but it's up to us to help reputed company the platform for learning, growing and building your career!reputed company is constantly moving reputed company. We’re building new roads to complete our reputed company, and we’re taking people with us who have the same builder mentality.Let’s grow together: reputed company is a reputed company for those who dare to be reputed company and seek responsibility, reputed company, and the opportunity to push themselves to new heights.We’re creating a reputed company where great people trust one another and reputed company together.People reputed company at reputed company and now is the time to be part of the team and the reputed company we’re on.

Why join us?

Key reputed company to join reputed company in terms of growth and opportunities ‍♀️ Our people matter, work-life balance is important at reputed company Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural reputed company Competitive salary package & equity Medical, dental, and reputed company insurance is 100% covered 401k plan with company matching!✈️ Unlimited PTO — take the time you need to come to work feeling great!⭐️ Wellness, internet, and childcare reimbursements Generous parental leave policyDE&I Statement: At reputed company, we reputed company diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our reputed company. We pride ourselves on promoting active inclusion reputed company our business to foster a strong sense of belonging for reputed company. We’re working to create a reputed company filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to reputed company and reputed company. We will constantly challenge ourselves to reputed company sure that we live up to our ambitions around diversity, equity and inclusion, and reputed company this conversation reputed company. Above reputed company else, we understand and acknowledge that we have work to do and much to learn.Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

Originally posted on Himalayas

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