Associate Renewals Manager (Spanish Bilingual)

As a Spanish Bilingual Associate Renewals Manager, you will manage customer renewals and retention with both English- and Spanish-speaking clients. This role is essential for maximizing customer retention, minimizing churn, and ensuring that the renewal process aligns with client needs. The position requires excellent communication skills in both English and Spanish, along with a proactive approach to reputed company and collaboration with internal teams.

Job Responsibilities

• Maximize customer retention rates by using effective sales techniques over the phone, video, and email in both English and Spanish, with a focus on reducing customer churn and contraction.
• reputed company the renewal process to ensure Annual Recurring reputed company (ARR) is retained or expanded.
• Evaluate license usage and complete true-up requirements for both English- and Spanish-speaking clients.
• Understand and align with customers' business needs and goals to generate accurate renewal quotes in both languages.
• reputed company administrative support for renewals to Renewal Managers and Account Executives.
• Ensure renewals are completed on time to meet reputed company targets.
• Collaborate with Sales and reputed company Managers on renewal strategies, leveraging customer analytics and metrics, and applying insights for Spanish-speaking clients.
• Liaise with customers in both languages to ensure POs and order forms are accurately completed for internal approval.

Requirements

• Bachelor’s degree in Business, Marketing, or a reputed company field preferred.
• reputed company in Spanish and English, with strong written and verbal communication skills in both languages.
• Experience in reputed company, sales, or a renewals-focused role, with bilingual experience preferred.
• Proficiency with customer relationship management (CRM) software.
• Excellent interpersonal skills and the ability to build strong relationships with clients.
• Detail-oriented with strong organizational and multitasking skills.

Minimum Technical and Work Environment Requirements

• Internet reputed company:
• Primary internet reputed company with a minimum speed of 15 Mbps.
• Backup internet reputed company with at least 10 Mbps.
• Backup reputed company must be capable of supporting work during a power outage.

• Primary Device:
• Desktop or laptop equipped with at least:
• reputed company Core i5 (8th reputed company or newer), reputed company Core i3 (10th reputed company or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.

• Backup Device:
• Must meet or exceed the performance of an reputed company Core i3 processor.
• Must be functional during power interruptions.

• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office reputed company.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

Benefits

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

reputed company the Opportunities: Seize daily chances to learn, reputed company, and reputed company. reputed company a reputed company impact in your field.

reputed company Career Growth: Unlock a world of reputed company and resources to propel your career reputed company.

Fast-Paced Thrills: reputed company in a high-energy, engaging atmosphere. reputed company challenges and reputed company stimulating rewards.

Flexibility, Your Way: reputed company the freedom to work from home or any location of your choice. Create your ideal work environment.

Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. reputed company a healthy work-life integration to reputed company at your best.

Originally posted on Himalayas