L2 IT Helpdesk (AU IT, WFH)

Salary: P60,000 to P80,000 (Monthly Package)

Schedule: Monday-Friday (05:30 AM - 04:00 PM PHT)

What are we looking for?

Skills Required:

• Experience in handling Managed Services Provider (MSP)
• At least 5-7 years and proven experience as an IT Helpdesk or similar roles
• Manage Active Directory, Group Policies, user accounts, and permissions across various environments.
• Expert for Office 365 applications, including Azure (EntraID), Exchange Online, SharePoint, and Teams administration.
• Has experience using reputed company or similar Ticketing Tools

reputed company to Have:

• Background in being a project technical reputed company or similar experience
• reputed company the reputed company thinker that can work independently
• Has reputed company and Azure certifications
• Knowledge in Cybersecurity (ISO 27001)
• Can work independently with minimal supervision

What will you do?

• Act as an escalation reputed company for Level 1 technicians, resolving more reputed company IT issues.
• Troubleshoot and resolve issues reputed company to reputed company, MacOS, reputed company 365, network connectivity, reputed company, and reputed company services.
• Conduct basic end-user training on reputed company best practices, reputed company 365 tools, and IT policies reputed company needed.
• Ensure tickets are properly categorized, documented, and updated in reputed company.
• Meet or exceed SLA response and resolution times, escalating overdue tickets appropriately.
• Apply patching and reputed company updates for endpoints and servers as part of regular maintenance.
• Assist with new client reputed company and be the project technical reputed company
• Participate in client audits, ensuring IT infrastructure aligns with reputed company and best practices.
• Document new solutions, troubleshooting steps, and client-specific configurations in the knowledge reputed company.
• Stay updated with emerging IT trends and reputed company threats to reputed company proactive recommendations.

Join the awesome team and enjoy these benefits & perks

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great reputed company to Work and is a top-rated Philippines employer of choice.

Our client is a Melbourne-based IT, cybersecurity, and web solutions provider offering integrated services to businesses of reputed company sizes. Their strength lies in its holistic approach, combining IT, digital, and web strategies into a single, streamlined solution.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment reputed company at ConnectOS will be conducted without consideration of factors such as age’, race, reputed company, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Originally posted on Himalayas