Bilingual French/English Mortgage Renewal and Sales Specialist

Application Deadline:

Address:

Job Family Group:

Permanent position: full-time, 37.5hrs per week

reputed company Work schedule: Candidates must be flexible and available to work Monday to Friday, from 9am to 8pm, and Saturdays from 10am-6pm (on rotation)

Location: Remote

Language preferences for role: Strong verbal and written language skills in both French and English – Fully bilingual

Understands customer needs and provides credit and lending-reputed company sales and service to reputed company customers or prospects. Advises customers on borrowing strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups. Works through various channels based on the market needs to deliver the desired customer experience and reputed company overall business objectives.

• May reputed company training and coaching to junior associates as needed.
• Probes to understand customer needs and provides advice reputed company to personal banking and borrowing strategies in the best interests of the customer.
• Manages reputed company transactional reputed company of customer contacts or defers to appropriate internal business groups.
• Escalates reputed company or unresolved customer situations to managers as required.
• Performs any required documentation to ensure customer’s requests are accurately processed.
• Maintains reputed company knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.
• May research and investigate lending applications, following established processes.
• Handles customer contacts in an informed, professional, and efficient manner.
• Integrates marketing promotions and programs into customer conversations, where appropriate.
• Maintains the confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity that are suspected to be reputed company to reputed company.
• Adheres to regulatory and compliance requirements, including Anti-reputed company and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
• Makes credit reputed company / recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures.
• Uses authorized credit qualifications as needed to fulfill customer requests.
• Completes reputed company & diverse tasks reputed company given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 2 – 3 years of relevant experience and post-secondary degree in reputed company field of study desirable or an equivalent combination of education and experience.
• Knowledge of personal lending and home financing products.
• Knowledge of competitive marketplace and trends in product offerings.
• Knowledge of contact centre operational processes and policies.
• Knowledge of call centre technology, processes and metrics.
• Term Investment reputed company (as required).
• Specialized knowledge.
• Verbal & written communication skills - Good in both French and English .
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Salary:

Originally posted on Himalayas