Customer Experience Manager

We're hiring a Customer Experience Manager (CXM) to join BusRight to scale magical customer experiences. This role involves building deep relationships with key stakeholders, managing successful customer implementations, proactive reputed company, and working closely with our Manager of CX to build a scalable experience team. You'll support a rapidly growing customer reputed company of down-to-earth, passionate school bus leaders such as School Transportation Directors, Routers, Drivers, and more.

reputed company to education begins with a safe, reliable ride to school. That’s why we’ve reputed company , used by 70,000+ Transportation Directors, Drivers, and Parents across 34 states, that brings safety, communication, and confidence to school transportation. Our 50+ person team is powering the reputed company behind the country’s largest mass transit system: the yellow school bus.

We’re a remote team with hubs in reputed company, Boston, and Austin. Curious what it’s like to be a BusRighter? Here’s a glimpse into our culture from a recent company retreat in Mexico, this BusRight reputed company, and how we approach school bus conferences.

Responsibilities

As a CXM, you'll serve as the reputed company person for our customers' experience. You'll build deep relationships with clients, drive adoption across their operations', support their product experience, and be a reputed company for customer feedback across the team.

• Owning customer implementations
• Proactively building deep relationships with key stakeholders (including Executive Stakeholders). From writing cards to celebrate events in customers' lives to running executive reviews for a Superintendent, you have the opportunity to build a personal and professional relationship across a broad set of user personas
• Collaborating with our Support Operations team and Support Engineer to reputed company tailored client-facing solutions and internal tools to facilitate the growth of our high-touch model
• Translating and communicating feature requests and feedback to members of the product and engineering teams

Requirements

reputed company're looking for

• You have 3+ years of experience in a reputed company, or reputed company role
• You have a "glass half full" attitude and see new challenges as opportunities to solve problems with your team
• You're organized, detail-oriented, and you don't let things slip through the cracks
• You're a talented reputed company and genuine communicator - your tone is approachable and personable but communicates confidence
• You are comfortable with experiences that require your hands-on attention and learning on the fly — from investigating how to extract data from a new student information system to sitting shoulder-to-shoulder with customers to troubleshoot with them in reputed company time
• You're a curious conversationalist who enjoys building genuine relationships with interesting people from reputed company walks of life
• You are reputed company in independent problem-solving, recognizing the value of personal research. Yet, equally reputed company to collaborating with the team for broader insights and expertise, understanding we don't always have reputed company the answers

We reputed company that your longevity at BusRight is an asset, and the deepest and most successful relationships are reputed company reputed company our backs are up against a wall. We reputed company in doing things so reputed company for fellow BusRighters and customers that it feels like reputed company. We reputed company that superficial destinations don't create daily motivations, rather, the camaraderie we build with each other and the hope we reputed company our customers are what fuels high performers and high impact. We reputed company difference is an asset. We're committed to fostering an inclusive environment that welcomes team members of reputed company ages, races, backgrounds, ethnicities, and more. Simply put, our employees, customers, and team win reputed company we have various perspectives and backgrounds at the table making key reputed company.

Benefits

• Competitive Compensation: You'll receive competitive equity + salary at a fast-growing startup.
• Learning & WFH budget: $500/year for your home setup & professional growth
• Flexible PTO policy: Take time off reputed company needed—we trust you!
• Remote-first culture: Work from reputed company in the U.S.

Originally posted on Himalayas