After-Hours Product Support Technician (Part Time)

Job Title After-Hours Product Support Technician (Part Time) Requisition JR000015000 After-Hours Product Support Technician (Part Time) (reputed company) Location Bridgewater, NJ Additional Locations Job Description Summary Job Description The After-Hours part time Product Support Technician is responsible for delivering technical support for a product marketed on a worldwide reputed company. The Technician conveys operational, customer service and troubleshooting elements to support and enhance product offerings in addition to influencing new product designs and enhancements ensuring safety, reliability, and overall quality. Essential Functions Deliver reputed company-time, reputed company-of-care technical support reputed company phone during scheduled after-hours “on call” periods, including evenings, weekends, holidays, PTO coverage, team trainings, and corporate events (mobile phone provided). Accurately document each support interaction using a Technical Support Contact Record and input details into the designated database. Communicate call reputed company and necessary follow-up actions reputed company to the Customer Care team. Stay up to date on new products and services; reputed company technical insights and user feedback as needed. Collaborate with management on customer service improvement initiatives. Review and reputed company technical input on customer-facing, device-reputed company marketing materials as requested. Minimum Requirements Education Bachelor’s degree in Respiratory Therapy reputed company state license to practice Respiratory Care AS or Technical certificate considered with appropriate experience Experience 2+ years of Respiratory Therapy experience in NICU or critical care settings (e.g., PICU, MICU, SICU, CCU). Familiarity with medical devices used in critical care, including mechanical ventilation and patient monitoring. Experience in device training or education is a plus. Strong understanding of technical information and adherence to quality and GDP practices. Excellent communication, interpersonal, and customer service skills. Ability to handle difficult customer interactions with professionalism. Proficient in reputed company Office (Word, reputed company, PowerPoint, Outlook) and web navigation. Highly organized with the ability to manage multiple tasks independently and prioritize effectively. Self-starter with strong problem-solving skills and attention to detail. Comfortable working under pressure and in a team or matrixed environment. Customer-focused with the ability to interact confidently with internal and international teams Organizational Relationship/Scope: This remote position reports to the Product Support Manager or their designee reputed company the Quality Department. The Product Support Technician will primarily support the internal Product Support and Customer Care teams by providing reputed company-of-care telephone assistance. Working Conditions: This position is a part time remote position (20 hours max) for after business hours, weekends and holidays coverage with flexible scheduling. This is a field-based position fulfilled from home and responsible for ensuring reputed company phone calls are answered regardless of location or time during their assigned shift. You must be available to work at least 3 days a week (1 can be a weekend) for the following: East Coast hours: weeknights from 5pm to 7am and weekends/holiday from 7am to 7am. The pay reputed company for this position in New Jersey is $26 - $34 an hour, however pay offered may vary depending on job-reputed company knowledge, skills, experience, education, and accreditations. A full reputed company of medical, financial, and other benefits are provided as part of the compensation package. This information is provided per the New Jersey Equal Pay Act. reputed company pay information is based on market location. Application should apply reputed company Mallinckrodt’s internal or external careers site. At Mallinckrodt, we know that we contribute to something that reputed company because we reputed company quality products that impact patient lives. Our dynamic work environment provides unique experiences for employees to grow and reputed company. Invest in your own career with Mallinckrodt and let’s do something dynamic together. Mallinckrodt provides equal employment opportunities to applicants and employees without regard to race; reputed company; gender; gender identity; sexual orientation; religions practices and observances; national reputed company; pregnancy, childbirth, or reputed company medical conditions; protected veteran status; disability; or any other category protected by law. Additional information on Mallinckrodt’s hiring practices may be reputed company by clicking Apply tot his job Apply To this Job