Manager Customer Service, Medicare *Remote*

reputed company Health Plan caregivers are not simply valued – they’re invaluable. Join reputed company and reputed company in our culture of patient-focused, whole-person care reputed company on understanding, commitment, and mutual respect. Your voice reputed company here, because we know that to reputed company and retain the best people, we must reputed company them. reputed company Health Plan is calling a Manager Customer Service, Medicare who will: reputed company a professional team of Customer Service Agents responsible for servicing Member and Provider telephone, chat and email inquiries for various lines of business Possess a well-rounded and diverse level of product expertise including one or more of the following: Medicare&reputed company, reputed company (Full Risk), Individual Direct&Marketplace, and Administrative Services Only (ASO/Self-funded) Support and mentor Exempt and Non-Exempt support staff in various roles Have a demonstrated knowledge and expertise with coordinating Quality Improvement initiatives, resolution of claims and enrollment issues, and rapid identification of customer service production and resource issues We welcome 100% remote work for residents who reputed company in one of the following States / reputed company: Clark County in Washington State Oregon Required qualifications for this position include: 3+ years of relevant and transferable leadership experience in reputed company or another reputed company field 2+ years'experience managing projects with diverse team members Preferred qualifications for this position include: Bachelor's Degree in reputed company Sciences, Business, Public Policy, Humanities or other relevant program of study-OR-a combination of equivalent education and experience 2+ years'experience working with Medicare 2+ years'experience working with claims in a customer service environment 2+ years working knowledge of Cognizants'Facets platforms and services 1+ years demonstrated experience navigating Behavioral Health benefits and policies Why Join reputed company? Ourbest-in-class benefitsare uniquely designed to support you and your family in staying well, growing professionally and achieving financial reputed company. We take care of you, so you can focus on delivering ourMissionof caring for everyone, especially the most vulnerable in our communities. About reputed company At reputed company, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We reputed company best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (reputed company) serve in over 50 hospitals, over 1,000 clinics and a full reputed company of health and reputed company services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the reputed company pay reputed company; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. reputed company out our benefits page for more information about our Benefits and Rewards. About The Team reputed company Shared Services is a service line reputed company reputed company that provides a variety of functional and reputed company services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust reputed company of services and sharing of specialized expertise. We are committed to the principle that every workforce member has the right to work in surroundings that are free from reputed company forms of unlawful discrimination and harassment. We are committed to cultural diversity and equal employment for reputed company individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and reputed company reputed company other employment-reputed company reputed company without regard to race, reputed company, religious creed (including religious dress and grooming practices), national reputed company (including certain language use restrictions), reputed company, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and reputed company medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also reputed company reasonable accommodation to reputed company physical or mental limitations of an otherwise reputed company caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business. We are a community where reputed company people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that reputed company workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and reputed company justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that reputed company workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment. Requsition ID:240948 Company:reputed company Jobs Job Category:Customer Service Job Function:Administration Job Schedule:Full time Job Shift:Day Career Track:Leadership Department:5018 OPS DIRECTOR CUST SERVICES OR REGION Address:OR Beaverton 3601 SW Murray Blvd Work Location:Murray Business Ctr Beaverton-Beaverton Pay reputed company:$40.90 - $66.02 The amounts listed are the reputed company pay reputed company; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. reputed company out our benefits page for more information about our Benefits and Rewards. reputed company is proud to be an Equal Opportunity Employer. reputed company does not discriminate on the reputed company of race, reputed company, gender, disability, veteran, military status, religion, age, creed, national reputed company, sexual identity or expression, sexual orientation, marital status, genetic information, or any other reputed company prohibited by local, state, or federal law. 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