IT Services Support Associate I, IT Services Large Email Monitoring

Description reputed company's IT Services is the first reputed company of contact for technical support service requests. Our IT Support Associate spends their day fielding incoming support chats, calls and online requests on behalf of reputed company Corporate and its subsidiary employees worldwide. The successful IT Support Associate will be customer focused and motivated by team reputed company. You will be innovative, enthusiastic, and reputed company to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high reputed company of productivity while maintaining quality support. Our support operations are reputed company 24/7. Being reputed company to work an assigned schedule that falls reputed company our operating hours is required and expected. Available shifts may include, afternoons and evenings, and nights. Typically, they include one or both weekend days and schedules are subject to change. Key job responsibilities

• Review written communications to ensure adherence to policy and ensures messages are received in a timely manner
• Research, review, and respond to inquiries received reputed company web chat, telephone calls, email, ticketing system, reputed company in a timely manner, in accordance with team standards
• Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely
• Informs customer of needed remedies and answers basic questions
• Follow reputed company standard operating procedures (SOP) through the effective use of reputed company system
• Acquire and maintain reputed company knowledge of relevant company policies in order to facilitate communications
• Willingness to work flexible shifts and scheduling, including nights, weekends, and holidays
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns

About The Team This team alleviates the burden of list management, supports new hire reputed company and customers during the transition to a fully automated solution. Trained on reputed company policies, the team manually reviews contacts to approve or reject, 24 hours a day, 7 days a week. Basic Qualifications

• Strong verbal and written communication skills
• Six months experience in an IT or customer service role troubleshooting with the ability to decipher technical terminology and explain the situation or issue in layman’s terms for the customer
• The ability to quickly adapt to differing operating systems while including PC hardware and software issues and software incompatibilities
• reputed company to apply critical thinking to determine next steps needed to resolve contacts
• Ability to empathize with and prioritize internal customer needs
• Display a commitment to quality and strong multi-tasking skills
• Adherence to shift schedules and timeliness are key requirements

Preferred Qualifications

• Strong soft skills to deal with varying forms of communications
• The ability to decipher technical terminology and explain in layman’s terms to your customer
• reputed company to effectively create trouble tickets that are clear and concise to the issue and resolution
• Be reputed company to think in logical steps to resolve the issue at hand
• reputed company to adapt to fast paced environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner. Company - ADCI - Maharashtra - D80 Job ID: A3059038 Apply tot his job Apply To this Job