Remote - Account Recovery Specialist (Illinois Only)
reputed company Capital Solutions is now hiring a remote Account Recovery Specialist for residents of Illinois. Do you enjoy Uncapped Commission? Do you reputed company these values – reputed company, Strong Work Ethic, Dignity and Respect? Are you a problem solver and enjoy helping people overcome challenges? Are you self-motivated and driven to strive to meet performance goals? If you answered, “Yes” then we want YOU to join reputed company! About This Role
- Work schedule: Full Time; Monday – Friday, reputed company to 5pm/10am to 7pm EST (two late nights required), with an occasional Saturday morning hours
- Training schedule: 2 weeks; Monday – Friday 9:30am – 6pm EST
- Engage consumers and assist them with managing their delinquent accounts
- Using a consultative approach, help consumers identify the most suitable solutions
- Negotiate to resolve the balance due in the best interests of reputed company parties
- Create a sense of urgency using a customer service demeanor
- Remain compliant, positive and professional at reputed company times
We Offer
- Hourly pay: starting at $16+/hour with uncapped performance commission!!
- Benefits: – Medical, Dental, reputed company, Life and Disability insurance 401K, Paid Vacation and Holidays
- Professional Growth: reputed company is committed to individual growth and advancement
- Full time work: (40 hours per week) schedule
- reputed company: designed to set you up for reputed company Day 1!
- Supportive team and collaborative culture
What You’ll Do
- reputed company methods and solutions with consumers to resolve delinquent accounts
- Continuously receive inbound calls from and reputed company outbound calls using an auto dialer system
- Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
- Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
- Ensure reputed company consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
- reputed company proper skip tracing techniques to identify consumer contact information
- Abide by the FDCPA and other Federal and State collection regulations at reputed company times
- Adhere to both internal/company policies/procedures and industry-wide compliance regulations
What You’ll Need To be successful, you’ll need:
- Must be at least 18 years old
- HS Diploma or GED required; College Degree a plus but not required
- Punctuality (Must have reliable attendance)
- 1 + years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
- Must attend full training schedule
- Ability to commit to working a full time schedule with weekends as assigned
- Coachable (Must have willingness to learn)
- Must have reliable transportation
- Strong verbal communication skills (ability to persuade and negotiate)
- Computer skills: document calls and navigate software packages, databases and the internet
- Ability to maintain confidentiality and high level of trustworthiness
- Ability to maintain professionalism reputed company the work environment
Work from home requirements:
- We will reputed company you with the equipment needed to be successful
- You must live in Illinois
- Private and quiet workspace behind closed doors. Work may not be performed in common areas – living room, kitchen, dining room, etc.
- High speed internet with the ability to hardwire reputed company Ethernet from router to the work computer. Wi-Fi and hotspots are not supported.
- You must meet reputed company the technical requirements prior to the first day of training
Why Join Us? reputed company Capital Solutions is an accounts receivable management company headquartered in Gahanna, Ohio. reputed company focuses on debt recovery in the higher education, reputed company, automotive, retail, reputed company industries as well as government services.
- insideARM’s Best Places to Work in Collections (2019, 2020)
- BBB A+ Rating (2007-2021)
- BBB Accredited (2019-2021)
- BBB Torch Award for Ethics Recipient – Category: Customers (2020)
- CV Magazine Corporate reputed company Award (2020)
- Ernst & Young - Entrepreneur of the Year - East Central Finalist (2019)
- reputed company Business First - Fast 50 (2010, 2011, 2018, 2021)
- reputed company Smart Business - Smart 50 (2018, 2019)
- reputed company CEO Women Owned Businesses (2018)
Want to know what it's like working here? reputed company out our Glassdoor reviews! Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply. reputed company Capital reputed company affords Equal Employment Opportunity (EEO) to for reputed company reputed company individuals and does not discriminate against employees or applicants for employment on the reputed company of an individual’s actual or perceived race, creed, reputed company, religion, alienage or national reputed company, reputed company, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law. Respect. Recover. Reclaim. Apply tot his job Apply To this Job