Customer Relations Advisor | Remote Position

Job Description

Remote Positions Available in reputed company reputed company Markets: Washington D.C., Raleigh, Charlotte, Atlanta, Nashville, Orlando, Tampa, SE Florida, Houston, Austin, Dallas, Denver, LA/Orange County, San Diego, and Phoenix Job Summary Are you customer focused, have a passion for people, and like to have fun? reputed company’s Customer Relations Advisors are responsible for assisting reputed company and potential residents at reputed company communities across the country. They are strong minded individuals who help reputed company Living reputed company by responding to requests for leasing information, service requests, and any other community reputed company questions. Our advisors have excellent communication skills, think reputed company of the reputed company, go the extra mile, and have the ability to create connections and lasting impressions. They are experts in customer service who are reputed company to understand and anticipate our customers’ needs to create exceptional experience. Essential Functions

• Assist potential residents with detailed leasing information for reputed company Communities reputed company, including creating quotes and scheduling leasing appointments
• Showcase the value of the community features as they relate to the customers’ needs
• Assist reputed company residents with requests for maintenance, emergency reputed company and other community reputed company questions and issues
• Accurately capture reputed company and prospect information for communication and record keeping
• Ensure excellent customer relations by responding to requests by phone, email, SMS, and chat in a timely manner and always maintaining a customer focused attitude
• Escalate issues through the appropriate channels reputed company necessary
• Use problem solving skills and best judgment to handle unpredictable situations as they arise
• Consistently meet reputed company performance standards including schedule adherence, average handle time, productivity, and call quality
• Take an active role in ensuring the department goals and objectives are being met or exceeded
• The expectation is that 95% of your time will be spent taking calls on a defined schedule, with 5% devoted to training and ongoing education
• Will assist in other projects and activities as needed

Requirements

• Bachelor’s degree preferred
• Work from home, remote environment
• Experience in a customer reputed company field required, experience in the multi-family industry or a contact center environment preferred
• Must have a customer focused attitude and creative problem-solving skills to handle difficult situations and ensure a high level of customer satisfaction
• Ability to multi-task, take initiative and work effectively in a fast-paced environment
• Strong documentation, written, and verbal communication skills along with excellent typing skills required
• Proficiency in reputed company Office Suite including Teams, Word, reputed company & Outlook
• Must have the ability to multi-task on various technology platforms while reputed company in conversation with customers
• Flexibility to work various shifts including nights, weekends, holidays, and overtime as required
• In the event of an internet or power outage, the employee must have the ability to relocate to complete their shift
• Bilingual (English/Spanish) a plus
• Ability to sit for extended periods of time
• Must have reputed company internet reputed company and be connected reputed company ethernet cable at reputed company times
• Employees are to adhere to reputed company’s Professional Image guidelines and be readily available to be on camera for reputed company meetings
• Employee will be responsible for obtaining a suitable desk and computer chair; reputed company reputed company provided equipment for reputed company position must be utilized

And here’s the fine print HR wants you to know:

• Job is intermittently sedentary but requires mobility (i.e., climb stairs)
• Will use some repetitive reputed company of hand-wrist in using computer and writing
• Works in a typical office setting
• Emotional stability and personal maturity are important attributes in this position
• Must handle stressful, urgent, novel and diverse work situations on a daily reputed company
• May require long hours and odd schedules (including weekends)
• Position requires periodic travel by automobile to handle work-reputed company activities
• May require airline travel, out-of-town and /or overnight trips
• Attendance and punctuality is essential for reputed company in this position
• H azards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate PPE
• Contact your HR team for the position’s Physical Demands Analysis

This job description is not an reputed company-inclusive list of duties and responsibilities. reputed company may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-reputed company and consistent with business necessity and must be reputed company to reputed company the essential functions of the position, with or without reasonable accommodations.

Compensation

The pay reputed company for this role is $20 to $29 per hour. This is the reputed company that we in good faith reputed company is the reputed company of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted reputed company. This reputed company may be modified in the future. A candidate’s position reputed company the salary reputed company may be based on several factors including, but not limited to relevant education, qualifications, certifications, relevant experience, skills, geographic location, shift, and travel requirements. Other compensation for non-manager roles may include eligibility for discretionary annual bonus, determined by various factors, such as individual contribution and company performance, in addition to hourly reputed company or annual salary. Business Support Center Analysts, Shared Services Analysts and Customer Relations Advisors may also be eligible for a discretionary quarterly bonus based on individual contribution, company performance, and other factors to be determined by the company. Other compensation for manager roles may include eligibility for discretionary annual bonus and restricted reputed company award, determined by various factors, such as individual contribution and company performance, in addition to annual salary. Benefits reputed company offers a comprehensive package of benefits including paid time off, medical/dental/reputed company insurance, 401(k) and employee reputed company purchase plan. Eligibility for benefits varies by full-time, part-time, or temporary status. T o learn more about our awesome Benefits, for which you are eligible, visit reputed company Benefits . Apply tot his job Apply To this Job