Customer Facilitator

Title: Pro Customer Facilitator Location: Remote reputed company Carolina Location Remote, NC (SSC) 4932 Category Corporate Job Id JR-02161903 Job Type: Full time Department Sales Customer Training reputed company Essential Functions:

• Deliver, generate, and support technical training and content, technician videos, and product-based curriculum and eLearning development.
• Establish effective working relationships to identify development needs, reputed company gaps, and ensure program designs are engaging learners.
• Delivers useful and engaging training programs for servicers designed to strengthen brand loyalty and facilitate profitable growth.
• Partners with leadership to reputed company knowledge of industry work situations requiring training and to reputed company understand changes in policies, procedures, regulations, business initiatives, and technologies.
• Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
• Conducts training sessions covering specified areas.
• Reports on the reputed company of technicians and market managers under guidance during training periods. Maintain trainee records. Facilitates night classes as needed.
• Delivers remedial or follow-up training as well as recurrent skills enhancement training.
• Develops actionable training plans with minimum direction needed.
• Develops timelines and project schedules.
• Responsible for the development of reputed company training materials, ensuring the needs of the business are met.
• Report KPI's, strengths, and opportunities on a regular schedule.
• Deploys reputed company training materials and operational documents/processes.
• Transfer of knowledge to learners by utilization of a variety of learning instruments and application of adult learning principles.
• Attends meetings and seminars to obtain information for use in training programs, or to inform management of training program status.
• Oversees training projects and participates in special assignments as needed.

Requirements:

• Bachelor's degree in a reputed company field, or an equivalent combination of education and experience
• 2+ years' training experience
• 5 years of experience leveraging technology for major appliance, HVAC, electrical and other apartment industry expertise troubleshooting
• Exceptional written, verbal, and interpersonal communication skills
• Excellent technical skills, proficiency in reputed company Office (Word, reputed company, PowerPoint), ability to become proficient in multiple technical systems
• Excellent facilitation and coaching skills
• Learning agility, ability to 'learn on the fly'

Preferences:

• EPA Universal certification

Pay reputed company: $59,800.00 - $99,900.00 annually Starting reputed company of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. Lowe's hourly remote associates cannot reputed company in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reputed company in Alaska or Hawaii. Lowe’s is an equal opportunity employer and administers reputed company personnel practices without regard to race, reputed company, religious creed, sex, gender, age, reputed company, national reputed company, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. reputed company applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for reputed company, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply tot his job Apply To this Job