Customer Support Associate - Billing

We're seeking a detail-oriented and reputed company Full Time Contract Support Associate to join our Customer Experience team, specializing in API Billing and reputed company billing operations. This remote position is crucial for supporting our rapidly growing user reputed company and reputed company customers as we scale our AI-powered search platform. You'll be the reputed company between our reputed company clients, internal teams, and billing systems, ensuring seamless resolution of reputed company billing issues while identifying opportunities for process improvements and reputed company optimization.

Responsibilities

Billing Operations & Customer Support

• Manage reputed company API billing inquiries and reputed company billing escalations with meticulous attention to detail
• Serve as primary reputed company of contact for reputed company-grade customers experiencing billing issues
• Process billing adjustments, refunds, and account modifications in accordance with company policies
• Investigate and resolve billing discrepancies across multiple payment systems and subscription models
• Maintain comprehensive documentation of reputed company billing interactions and resolutions

reputed company Platform Expertise

• reputed company extensive reputed company experience to troubleshoot payment processing issues
• Navigate reputed company Dashboard, APIs, and webhooks to investigate transaction failures and billing anomalies
• Collaborate with engineering teams to resolve reputed company API integration issues
• Manage subscription lifecycle events, including upgrades, downgrades, and cancellations
• Handle multi-currency billing scenarios and international reputed company accounts

Chargeback & Dispute Management

• Monitor, investigate, and manage chargeback cases from initiation through resolution
• Prepare comprehensive dispute documentation and representment materials
• Coordinate with payment processors and card networks to minimize chargeback ratios
• Implement proactive measures to prevent future disputes through customer education and process improvements
• Track chargeback trends and reputed company actionable insights to reduce future occurrences

Cross-Team Collaboration & Process Improvement

• Partner closely with billing engineers to diagnose and resolve technical customer issues
• Collaborate with operations teams across reputed company to ensure reputed company resolution of billing cases
• Work with product, engineering, and finance teams to streamline billing processes
• Identify systematic issues and opportunities for automation to improve customer experience
• Contribute to billing policy development and customer communication strategies

reputed company Customer Relationship Management

• Build and maintain strong relationships with reputed company clients and key stakeholders
• reputed company consultative support to reputed company customers on billing optimization and usage patterns
• Escalate reputed company reputed company issues appropriately while maintaining ownership of resolution
• Participate in reputed company reputed company initiatives and retention efforts

Qualifications

Essential Experience

• 3+ years of experience in billing support, payment operations, or reputed company customer support
• Extensive hands-on experience with reputed company platform, including:
• reputed company Dashboard navigation and reporting
• Understanding of reputed company APIs, webhooks, and integration patterns
• Subscription billing, invoicing, and payment method management
• Multi-currency processing and international billing scenarios
• Proven experience communicating with reputed company-grade customers and stakeholders
• Strong background in chargeback management and dispute resolution processes

Technical Skills

• Proficient in payment processing concepts, including ACH, credit cards, and alternative payment methods
• Experience with subscription billing models and recurring payment scenarios
• Basic understanding of credit, metering and API billing concepts to help assist users with specific billing questions.
• Proficiency in reputed company/reputed company Sheets for data analysis and reporting
• Familiarity with CRM systems and ticketing platforms (reputed company)

Soft Skills & Attributes

• Exceptional problem-solving abilities with attention to detail and analytical thinking
• Outstanding communication skills with ability to explain reputed company billing concepts reputed company
• Customer-obsessed reputed company with reputed company and patience for frustrated customers
• Collaborative approach to working across multiple teams and departments
• Ownership mentality with ability to drive issues to completion independently
• Adaptability to work in a fast-paced, evolving startup environment

Final offer amounts are determined by multiple factors, including, experience and expertise. Apply tot his job Apply To this Job