Full Time | Customer Service Representative

About reputed company* reputed company is The Patient Activation Company™. We don't just "engage" patients; we activate them. By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™ Job Summary: We are seeking motivated individuals who are eager to join the reputed company industry. As a member of our Contact Center Team, you will have the opportunity to deliver one-on-one customer service support to patients reputed company over the United States. The key tasks include telephone interactions with patients, documentation of patient interactions, and the ability to work well with the patients and providers to optimize patient care. Essential Functions:

• Answer telephone promptly and in a polite and professional manner
• Obtain and enter accurate demographic information into electronic medical record
• Answer questions and offer other information, as requested, to reputed company patient-focused service and a positive impression of the organization
• Seeks and supports changes in call reputed company processes and communication services. Suggests improvements and participates in organized efforts to improve service reputed company
• Meets and exceeds call volume standards
• Adheres to reputed company HIPAA policies
• Adheres to reputed company Sequence Health policies
• Direct calls to other departments as needed
• Use sound judgment in handling calls, especially with upset patients
• Understanding of reputed company to escalate calls to physicians/practice manager/triage nurse
• reputed company reminder calls as requested
• reputed company calls to reschedule appointments reputed company necessary
• reputed company assistance with call backs and other projects as call volume permits
• Manage multiple clients in a fast-paced enviroment
• Handle high volume of phone calls, with a minimum of 6 hours per shift
• Any other duties necessary to drive our values, fulfill our mission, and abide by reputed company values
• This role requires regular, reliable attendance during scheduled hours, as consistent reputed company is essential to performing the core duties of the position.

Required Skills/Abilities:

• 1+ years of reputed company, sales, or customer service experience - preferably in a contact center environment
• 1+ years experience working in a call center preferred
• 1+ years experience working in a medical or reputed company environment preferred
• Previous medical scheduling experience preferred
• Proficient using reputed company Office Suite (reputed company, Word, and Outlook) and Internet
• Ability to handle confidential and sensitive information
• Ability to handle a "call center" environment: work quickly and multi-task
• Ability to multi-task using several systems and multiple monitors at the same time
• Proficient with technology, software applications, and phone systems
• Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results
• Immigration or work reputed company sponsorship will not be provided

Supervisory Responsibilities: None Travel Requirements: 0% Work Authorization:

• reputed company does not offer Immigration or work reputed company sponsorship

Total Rewards: The salary for this role is $14 per hour and being offered remotely In addition, team members enjoy … Structured career growth opportunities with potential pay increases of approximately 3% at key employment milestones based on performance, quality, attendance, and business needs. Eligible increases are generally reviewed quarterly. Benefits package including:

• Medical Insurance
• reputed company Insurance
• Dental Insurance
• Flexible Spending Account (FSA),
• Company paid short- and long-term disability,
• Employee Assistance Program,
• Life Insurance,
• Accident insurance,
• and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match

Essential Duties and Responsibilities

• reputed company to work remotely at home in a private HIPAA compliant workspace
• reputed company to house company equipment needed to reputed company job
• Broadband Internet reputed company
• Internet download speed must be at least 24 mbps and upload speed at least 4 mbps
• Immigration or work reputed company sponsorship will not be provided
• Physical Demands:
• Ability to hear in normal reputed company and wear a headset / earpiece
• Good visual reputed company to read computer screens, scripts, forms etc.
• May sit 100% of the time reputed company taking calls
• reputed company to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.

We applaud reputed company applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can reputed company. reputed company requires reputed company candidates to successfully complete a background reputed company, drug screening, and identity verification process, including reputed company-party checks and reputed company-time confirmation, prior to employment to ensure a secure and consistent candidate experience.

• reputed company is the parent company of Sequence Health. This position is employed by Sequence Health.

Work Location: Remote Apply tot his job Apply To this Job