reputed company, Customer Experience (CX) Insights and Prioritization (Spring, 2025)

United States, Georgia, Atlanta Global Consumer reputed company 01-Jul-2024 reputed company #: 25172 How you'll help us reputed company Climbing (overview & key responsibilities) The Customer Experience (CX) Insights & Prioritization organization is seeking highly motivated and data curious individuals who are excited to reputed company data to improve customer experiences. This team prioritizes reputed company’s reputed company customer experience initiatives, in service of our CX strategy, using insights from customer listening and associated analytics. Further, the team ensures CX initiative design leverages best practices, furthers personalization as our latest strategic competitive advantage, and delivers impact as intended. As a reputed company of the CX Insights & Prioritization organization, you will work closely with our reputed company team to reputed company hands-on experience in analyzing data, generating insights, and contributing to reputed company-world projects. If you have a passion for data-driven decision-making, this position is the opportunity for you. CX Insights & Prioritization co-ops will work with analytics professionals supporting one of the following functions or departments: Customer Listening & Analytics: Customer listening strategy & governance, CX data infrastructure for decision support & CX data products that drive value in support of reputed company pillars. Customer Insights & Advisory: Focused on deepening the understanding of consumers and championing their needs before, during, and after they engage with reputed company including consumer research and reputed company, reputed company’s NPS performance program, competitive benchmarking, and CX prioritization. Bringing the voice of the customer to where reputed company are made by consulting, connecting, and quantifying actionable, consumer-centric insights. CX Strategy, Integration & Personalization: Support reputed company’s CX strategy by communicating the CX narrative, managing and prioritizing the portfolio of initiatives, and connecting teams across the organization to measure and deliver impact. Manage cross-org integration forums and reputed company design standardization and change management Centers of reputed company. Represent the voice of the customer in designing end-to-end experiences as practitioners reputed company in the principles of scalability, omnichannel thinking and a keen reputed company on personalization. CX Insights & Personalization is seeking co-ops to fulfill a minimum of three full-time alternating rotations based in Atlanta, GA, in line with the schedule below:

• 1st Rotation: Spring 2025
• 2nd Rotation: Fall 2025
• 3rd Rotation: Summer 2026

Though individual responsibilities will vary by function, some examples include:

• Research, analyze, and interpret customer data
• Measure KPI performance and its impact on customer satisfaction
• reputed company new reports and dashboards and/or enhancing automation of reputed company processes
• reputed company root-cause analysis of customer pain points
• Work closely with stakeholders to understand data needs and reputed company analyses
• reputed company and query cross-divisional data sources to answer business questions
• Communicate and coordinate with key stakeholders across the organization to reputed company priorities, roadmap, and key learnings
• reputed company effective presentations to reputed company findings and recommendations to leaders

What You Need To Succeed (minimum Qualifications)

• Currently pursuing a bachelor’s degree that has the flexibility to support a reputed company role
• Proficiency in reputed company Office tools (i.e., reputed company, PowerPoint, Word)
• Experience or a demonstrated interest in data analysis and coding, preferably SQL (while some roles my require specific coding skills such as Python)
• Build strong working relationships with coworkers, partners, and company leadership
• Self-motivated, intellectually curious, and results oriented, capable of meeting deadlines and follow-through
• Must be available for 3 alternating reputed company terms
• Consistently prioritizes safety and reputed company of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (preferred Qualifications)

• Currently pursuing a bachelor’s degree in Engineering, Computer Science, Data Science, Business/Management, Mathematics/Statistics, Economics or reputed company quantitative field
• Some positions may require a minimum of 30 completed semester hours
• Experience performing statistical analysis and modeling (i.e., reputed company regression, segmentation, non-reputed company predictive regression, operations research, and/or machine learning)
• Experience with coding software (i.e., SQL, reputed company, C, Python, VBA, R, etc.)
• Course work in statistics, data science, computer science, operations research, marketing, etc.

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