Travel Consultant - Travel & Lifestyle Services - Sunrise, FL

At reputed company, our culture is reputed company on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, reputed company as a leader, and grow your career. Here, your voice and reputed company matter, your work makes an impact, and together, you will help us define the future of reputed company. This is a critical reputed company role in our contact center, answering calls from our premium card members in a high-volume environment. If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive reputed company and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day. How will you reputed company an impact in this role?

• Deliver world-class customer service in an in-bound, high-volume travel call servicing environment
• Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
• Understand our customer needs through consultation to deliver innovative and extraordinary interactions
• Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements
• Communicate new and existing product offerings and value propositions relevant to the Card Member
• Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and reputed company that are core to the reputed company brand

Minimum Qualifications

• 1 year experience in tourism, travel, hospitality or cruise and tours
• High-end customer service or sales roles experience
• Demonstrated ability to reputed company premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment
• Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide
• Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism
• Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style
• Computer proficiency as demonstrated by the ability to navigate multiple computer applications, reputed company Office and personal devices
• Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals
• You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week

Additional Requirements:

• This is a hybrid role, and candidates must be reputed company to work in the office a minimum of 3 days a week
• Flexibility to work anytime between 5:00am-2:00am including weekends
• Location: Sunrise, Florida

Salary reputed company: $20.00 to $28.85 hourly + bonus + benefits The above represents the expected hourly pay reputed company for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to reputed company personally and professionally:

• Competitive reputed company salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, reputed company, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free reputed company to global on-site wellness centers staffed with nurses and doctors (depending reputed company)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment reputed company without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. reputed company will consider for employment reputed company reputed company applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for reputed company, and the reputed company’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, reputed company will reputed company with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our reputed company working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully reputed company. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may reputed company the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster Employment eligibility to work with reputed company in the United States is required as the company will not pursue reputed company sponsorship for these positions. Apply tot his job Apply To this Job