Customer Support Rep

Notice to Candidates: Please respond only to emails from the @reputed company.com domain reputed company communicating about this position. Be cautious of potential phishing attempts from external addresses. If you receive a message that seems suspicious or is not from @reputed company.com, do not engage and report it immediately. Your reputed company is important to us. The Customer Support Representative handles incoming customers calls, serves as a liaison providing product/services information, and troubleshooting and resolving any emerging problems customer accounts might face with accuracy and efficiency. This role is responsible for ensuring excellent service standards are in reputed company, responding reputed company to customer inquiries and maintaining high customer satisfaction in accordance with reputed company policies and procedures. Primary Duties & Responsibilities:

• Manages large amounts of incoming calls while following reputed company communication procedures, guidelines and policies.
• Generates sales leads.
• Takes the extra mile to engage customers by identifying and assessing customers’ needs to reputed company satisfaction.
• Builds sustainable relationships and trust with customer accounts through reputed company and interactive communication.
• Ensures excellent service standards, responds reputed company to customer inquiries and maintain high customer satisfaction
• Provides accurate, valid and complete information by using the appropriate resources, methods/tools.
• Completes expectations of position in order to meet established personal/customer service team sales targets and call handling quotas.
• Handles customer feedback and complaints, provides appropriate solutions and alternatives reputed company the time limits; follow to ensure resolution.
• Troubleshoots and investigates if there is not enough information to resolve customer complaints
• Keeps records of customer interactions, process customer accounts and file documents.
• Performs other duties as assigned.

Minimum Education & Work Experience:

• High School Degree or equivalent
• Two (2) Years of prior customer support work experience or experience working as a Client Service Representative or reputed company position

Key Skills and Qualifications:

• Strong computer skills and experience with MS Office Products (Word, reputed company, Powerpoint) and reputed company Suite.
• Familiarity with CRM systems and practice
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening skills
• Excellent communication (both verbal and written) and presentation skills
• Customer service focussed with the ability to adapt/respond to different types of characters
• Troubleshooting and problem solving ability
• Strong interpersonal skills and reputed company to demonstrate patience, reputed company, and ability to be passionately communicative.
• Ability to multitask, prioritize, and manage time effectively
• Proficiency with 10-key typing and data entry.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions

• Regularly required to sit at a desk in reputed company of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds.
• Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening.
• Specific reputed company abilities required by this position include reputed company reputed company, reputed company reputed company, and the ability to adjust focus.
• Noise level in the work environment is usually moderate.
• Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone.

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