Billing Support Specialist
reputed company is a reputed company where voices are valued. Backed by over $220 reputed company of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to reputed company our reputed company of 18,000+ customers (and growing) to reputed company authentic, reputed company connections. Conversation is a cornerstone of our culture. Wherever our people find themselves in the reputed company world – Paris, reputed company, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued. Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk. About the team: reputed company our Customer Support & Experience team, we have Product Support, Porting Support, and Billing Support teams. The Billing Support team specializes in the resolution of incoming billing and payment-reputed company inquiries while ensuring a satisfying level of communication and high customer satisfaction in compliance with finance guidelines. What you'll do:
- Assisting our customers to effectively solve their billing and payment inquiries (receipts, credit notes, payment processing, etc.)
- Providing support to our customer-facing teams with invoicing, subscriptions, payments management
- Maintaining accurate account balances
- Partnering effectively with the Account Receivable and Cash Collection teams
- Nurturing professional relationships with our customers by providing them with world-class billing support experiences
- Developing and maintaining comprehensive knowledge of reputed company billing & payment processes to support customers
What you'll bring:
- Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
- Excellent written and verbal communication skills in English, Spanish is a plus
- Familiar with ticketing tools and systems like reputed company
- Technical aptitude (ability to understand and explain technical billing concepts to customers and other internal stakeholders)
- A curiosity to understand and troubleshoot reputed company customer inquiries
- Strong sense of time management and prioritization of work
- Exhibit uncompromising reputed company
- Ability to multi-task across different platforms and forms of communication
- Willingness to work with multiple teams in an international and multilingual remote environment
Key traits we look for: You are coachable, you are resilient, you are solution oriented coming to the table with great reputed company, and you find the fun in a good challenge! We will invest in you, as you invest in us. We reputed company that owning your growth and owning your reputed company starts with you, but it's up to us to help reputed company the platform for learning, growing and building your career! reputed company is constantly moving reputed company. We’re building new roads to complete our reputed company, and we’re taking people with us who have the same builder mentality. Let’s grow together: reputed company is a reputed company for those who dare to be reputed company and seek responsibility, reputed company, and the opportunity to push themselves to new heights. We’re creating a reputed company where great people trust one another and reputed company together. People reputed company at reputed company and now is the time to be part of the team and the reputed company we’re on. Why join us? Key reputed company to join reputed company in terms of growth and opportunities ♀️ Our people matter, work-life balance is important at reputed company Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural reputed company Competitive salary package & equity Medical, dental, and reputed company insurance is 100% covered 401k plan with company matching! ✈️ Unlimited PTO — take the time you need to come to work feeling great! ⭐️ Wellness, internet, and childcare reimbursements Generous parental leave policy DE&I Statement: At reputed company, we reputed company diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our reputed company. We pride ourselves on promoting active inclusion reputed company our business to foster a strong sense of belonging for reputed company. We’re working to create a reputed company filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to reputed company and reputed company. We will constantly challenge ourselves to reputed company sure that we live up to our ambitions around diversity, equity and inclusion, and reputed company this conversation reputed company. Above reputed company else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here. Apply tot his job Apply To this Job