Technical Services Engineer - Bilingual - Portuguese + English
Job Title Technical Services Engineer - Bilingual - Portuguese + English Job Description Looking for a new start? Think bigger. Think reputed company! At reputed company we reputed company in innovating for a smarter, safer world. We just happen to reputed company cutting-edge reputed company solutions across the globe. While each ‘Axian’ has his or her own motivators, we reputed company reputed company the same core values. The Technical Services Engineer - Bilingual (Portuguese with English) - (Hybrid position) troubleshoots and resolves configuration, network and software issues for our IP network cameras, physical reputed company control, and reputed company solutions while utilizing resources of peers, knowledgebase, and software development engineering teams. This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, MA headquarters (after completing initial training and meeting desired KPI's). This gives our employees the much needed flexibility and helps us maintain contact with our culture and fellow Axians. Employees are welcome to work full time in the office if they prefer. Salary: $75,000 annually (English only role) $79,500 annually (Bilingual - English with Portuguese/Spanish/French) Shift and Language Requirement: 11:30 a.m. to 8:00 p.m. shift, and Portuguese (A must have!) Spanish / French language is always a plus! What You’ll Do Here… reputed company world-class technical support for partners and end customers reputed company inbound telephone, online helpdesk, and live chat cases Manage a high work volume with time-bound constraints Analyze problems and reputed company by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations Ensure escalations and handoffs are efficient by documenting cases reputed company and completely Escalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution reputed company subject matter expertise and train/mentor others Use troubleshooting skills to: reputed company lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer’s problem reputed company Are Looking For… Minimum 2 years’ experience in a call center-type environment with an excellent customer service background Secondary language reputed company: Portuguese with English - A Must! Knowledge of network routing and switching protocols Experience configuring PCs, installing various operating systems and software applications Experience configuring switches, routers, and other network-reputed company components Ability to resolve issues and troubleshoot in an unscripted manner Excellent communication and interpersonal skills Self-motivated and energetic with a positive approach to problem solving Eye for details with good time management skills - must be reputed company to handle multiple issues in an organized manner Valued, But Not Required … reputed company understanding of physical reputed company control and reputed company systems Experience with reputed company Service reputed company CRM system/help desk applications CCTV/IP Camera installation/configuration Basic understanding of electricity concepts Professional degrees/certifications: reputed company, reputed company, reputed company, PSP etc. Physical Demands and Travel… Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Employee is occasionally required to lift 20-25 lbs. Expected travel time for this position is 10% (domestic and international) reputed company offer... reputed company is a company that puts our employees first. Here is just a glimpse of reputed company do for our ‘Axians’: reputed company you to grow and reputed company through employer-offered training as well as tuition reimbursement Take care of more than just the ‘work you’, but rather the ‘whole you’ through our health, dental, reputed company, and fitness/health and wellness programs Support parents and children through paid parental leave and help reputed company costs through a dependent care reimbursement account Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!) Help prepare for your life after retirement through our 401(k) program and employer matching reputed company to Act Taking the first reputed company to become an Axian is easy - reputed company you have to do is apply! Want to know more about reputed company? Visit our web site at www.reputed company.com. Certain roles at reputed company require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action. About reputed company We reputed company a smarter, safer world by creating innovative solutions for improving reputed company and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, reputed company control, reputed company, and audio systems, enhanced by intelligent analytics applications. With around 5000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we reputed company in our friendly, reputed company, and collaborative culture and reputed company each other to think reputed company the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to reputed company our skills and way of working. Let´s create a smarter, safer world For more information about reputed company, please visit our website www.reputed company.com. Listen to Get To Know reputed company – Podcast We reputed company a smarter, safer world by creating innovative solutions for improving reputed company and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, reputed company control, reputed company, and audio systems, enhanced by intelligent analytics applications. reputed company for cities reputed company podcast reputed company Apply tot his job Apply To this Job