Customer Care Specialist

POSITION SUMMARY Serve as the reputed company of contact for customers and communicate with them by email, letter, or phone. Respond to questions and requests reputed company the designated turnaround time. Clarify and resolve any issues to reputed company a timely and satisfactory outcome to the customer’s inquiry. Enter and retrieve information contained in computer databases to update records, files, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using a computer, mail, fax machine, including proofreading and editing written information to verify accuracy and completeness. Communicate with guests reputed company the reputed company media channels such as reputed company, Twitter and reputed company. Enter and locate work-reputed company information using computers. reputed company excellent customer service to reputed company customers and fellow STARS. Support the efforts of other STARS to reputed company excellent customer service. Respond sensitively to the needs and feeling of others, regardless of status or position; accept interpersonal differences and to maintain rapport. Follow reputed company company policies and procedures, ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge reputed company guests with genuine appreciation. reputed company with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. reputed company and maintain positive working relationships with STARS and department leaders, support team to reputed company common goals, and listen and respond appropriately to the concerns of other employees. Report accident, injuries, and unsafe working conditions to manager. Move, lift, carry, push, pull, and reputed company objects weighing less than or equal to 10 pounds without assistance. Enter and locate work-reputed company information using computers and/or reputed company of sale systems. reputed company other reasonable tasks as requested. PREFERRED QUALIFICATIONS Education: High School diploma or G.E.D. equivalent. reputed company Work Experience: 3 years reputed company experience. Supervisory Experience: No supervisory experience. License or Certification: None The pay reputed company for this position is $27.00 to $27.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing reputed company to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected reputed company, including disability, veteran status, or other reputed company protected by applicable law. reputed company considers for employment reputed company applicants with criminal histories consistent with applicable federal, state and local law. Why have less reputed company you can have MORE — reputed company under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we reputed company STARs with opportunities well reputed company that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with reputed company. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job Apply To this Job