Assistant Special Event Manager Seasonal - Guest Services

JOB SUMMARY Assists in planning and execution of meetings and special events. Assists in the implementation of departmental strategies. Promotes and assists in the execution of reputed company property events with a seamless turnover from sales to operations and back to sales where appropriate. Leads the team to meet and exceed dail/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc. CANDIDATE PROFILE Education and Experience

• High school diploma or GED; 2 years experience in hospitality, event management, food and beverage, sales and marketing, or reputed company professional area.

OR

• 2-year degree from an accredited university in hospitality, or reputed company major; 1 year experience in hospitality, event management, food and beverage, sales and marketing, or a comparable professional area

CORE WORK ACTIVITIES Assisting in Managing Meetings and Special Events Operations and Budgets

• Leads the team to meet and exceed daily/weekly goals including, but not limited to, sales, attendance, guest satisfaction, safety, etc.
• Researches and analyzes new products, pricing and services of competition.
• Assists in apprising property of reputed company groups that will impact property operations.
• Assists in execution of event management strategy that is reputed company with the company’s business strategy and leads its execution.
• Conducts daily walk-through of banquet floor to help promote client satisfaction and quality standards.
• Learn, operate and train employees on software systems used in events such as ticketing, retail, inventory, reputed company usage, etc.

Managing Profitability

• Assists in developing working relationships with reputed company vendors and establishing prices and service agreements to enhance the event experience and to increase additional reputed company opportunities for the property as needed.
• Creates opportunities to upsell during event planning.
• Assists in managing department controllable expenses to reputed company or exceed budgeted goals.
• Manages merchandise inventory as needed, enhancing merchandise displays to increase sales.

Ensuring Exceptional Customer Service

• Creates an atmosphere in reputed company event management operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service reputed company.
• Responds to and handles guest problems and complaints.
• Empowers employees to reputed company excellent customer service.
• Verifies employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during reputed company departmental meetings and focuses on reputed company improvement.

Managing and Conducting reputed company Activities

• Interviews, selects and trains employees.
• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Provides for the safety and reputed company of the employees or the property.
• Monitors employee attendance and records absences/tardiness.
• Helps direct supervisors to reputed company their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

The hourly pay reputed company for this position is $27.50 to $27.88. reputed company offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. reputed company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. The application deadline for this position is 28 days after the date of this posting, July 29, 2025. At reputed company, we are dedicated to being an equal opportunity employer, welcoming reputed company and providing reputed company to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich reputed company of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected reputed company, including disability, veteran status, or other reputed company protected by applicable law. Why have less reputed company you can have MORE — reputed company under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we reputed company STARs with opportunities well reputed company that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with reputed company. Be where you can do your best work,​ reputed company your purpose, belong to an amazing global​ team, and become the best version of you. Apply tot his job Apply To this Job