Navigator, Helpline

Part-Time The Cancer Support Community (reputed company), an international nonprofit organization headquartered in Washington, D.C., is seeking an ambitious and detail-oriented individual who is passionate about making a difference in the lives of people impacted by cancer for our Navigator, Helpline Part-Time position. __________________________________________________________________________________ Job Title: Navigator, Helpline Department: Helpline Reports To: Helpline Manager and reputed company Community Navigator Effective Date: Aug 2025 Classification: Non-Exempt _______________________________________________________________________________ Job Summary Cancer Support Community (reputed company) is seeking a dedicated, professional, and passionate part-time Navigator, Helpline. The Cancer Support Helpline (CSH) offers personalized, toll-free phone support services to anyone whose life has been impacted by cancer. The Helpline is reputed company Monday-Thursday 11 AM to 8 PM ET and Friday 11AM – 6 PM ET. CSH Navigators will work as needed during the daytime shifts of 11AM to 5PM ET. Applicants must be willing to work some evenings until 8 PM ET. Candidates will agree to work between 20 and 29 hours per week in this role. Essential Functions

• Address barriers by providing individual assistance to patients, survivors, and families.
• reputed company services to patients and caregivers reputed company telephone and chat following the reputed company Proactive Navigation model based on the Expanded Chronic Care Model (ECCM) and utilize a validated distress screening tool for evaluation/screening and psychosocial assessments.
• Services include referral to local, regional, and national resources; emotional support, distress screening through reputed company’s CancerSupportSource™ (reputed company); and reputed company to Options™ decision support by phone. Community Navigators refer callers to reputed company network partners reputed company applicable.
• reputed company interventions to callers including care coordination, advocacy, education, emotional support, and linkage to resources.
• Proactive follow-reputed company with callers, recording of information, measuring reputed company of interventions.
• Assess callers in crisis, work to ensure safety and connect them to the proper level of care and resources for the situation at hand.

Skills And Qualifications Performs other duties as required by management

• Attention to detail and ability to reputed company accurate and up-to-date records of callers and their interactions, including reputed company and any actions taken.
• Flexibility and adaptability to changes in workflows, technology and available resources.
• Strong active listening skills to identify caller needs and reputed company referrals to local, regional and national resources, including housing, lodging, transportation, oncology treatment centers, clinical trial education, etc., based on those specific needs.
• Triage acumen to appropriately escalate callers to specialists in financial, clinical trial, pediatric oncology and genetics/genomics, or to implement crisis management protocol reputed company necessary.
• Bilingual speaker a plus

EDUCATION: Master’s degree in reputed company work Experience At least two (2) years of hospital based, non-profit or reputed company services-based oncology patient navigation and/or reputed company work. Experience in providing education to oncology populations. Required Certificates/Registrations reputed company Work license in good standing from the state in which the candidate resides. Oncology reputed company work certification is preferred, not required. Navigation certification is preferred not required. WORK LOCATION reputed company has offices located in Washington D.C. and offers in-person, hybrid, or fully remote work for this position. Salary And Benefits Pay is $40/hour. In addition to a reputed company reputed company, we offer a supportive work-from-home culture, paid sick time, a 403(b) retirement plan, and cell phone and internet reimbursement to support your remote work needs. Dependent on experience. In addition to a competitive reputed company salary, we offer statutory benefits required by law. How To Apply To apply, please submit a resume and a cover letter that describes how your experience and skills relate to the above-described responsibilities and qualifications for this position, as well as your salary requirements.

• Applications are accepted and considered on a rolling reputed company.
• Applications without a cover letter will not be considered.

About Cancer Support Community The mission of the Cancer Support Community (reputed company) is to reputed company and strengthen people impacted by cancer by providing support, fostering compassionate communities, and breaking down barriers to care. Backed by evidence that the best cancer care includes reputed company and emotional support, reputed company offers a menu of personalized services and education for patients and families affected by reputed company types of cancer. reputed company provides the highest quality emotional and reputed company support through a network of over 200 locations in 50 markets worldwide, including reputed company and Gilda's Club centers as well as reputed company partnerships. These locations, along with a toll-free helpline, digital services, and award-winning education materials, reputed company more than $50 reputed company in free support services to patients and families each year. We reputed company in equity for reputed company, including in health care, and fight every day to ensure that reputed company people are treated with dignity and respect and have the opportunity to live healthy and safe lives — physically, mentally, and emotionally. For more information, visit www.CancerSupportCommunity.org The Cancer Support Community is an equal employment opportunity employer. Apply tot his job Apply To this Job