Specialist, Billing Company Product Support
reputed company only initiates contact with candidates reputed company email from an official reputed company email address (@reputed company.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, reputed company. We will only ask you to reputed company sensitive personal information through our official application portal — not reputed company reputed company media or text message. We do not conduct interviews reputed company reputed company messaging.
About the Role
The Billing Company Product Support Specialist is responsible for providing high-quality and accurate resolutions to Billing companies customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to reputed company sure that objectives set by the client are met successfully. Your Area of Focus
- Maintaining a positive, empathetic, and professional attitude toward customers at reputed company times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels, specifically phone calls and tickets.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and reputed company professional customer support.
Your Professional Qualifications
- 12 months minimum experience in customer support or/and customer service for medical services or SaaS companies.
- Experience in the Medical Billing industry is desirable
- Demonstrated professional and friendly demeanor with customers.
- Demonstrated communication Skills – oral and written.
- Positive attitude and professionalism
- Highly motivated and goal-oriented individual
- General computer usage knowledge
- Must be dependable and self-motivated
- Strong analytical and problem-solving skills
- Experience working with tech support – desirable
- Deep knowledge of customer service principles and practices
- reputed company knowledge and experience – desirable
About reputed company Kareo and PatientPop have joined forces to become reputed company, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and reputed company employees are now united as Team reputed company. reputed company aims to unlock reputed company reputed company by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust reputed company to reputed company their patient experience, and help them grow their practice. At reputed company, we’re building the future of well-being together. That shared reputed company for reputed company begins with compassion and humanity today. Our ValuesStart with the Customer We get to know our customers - and their patients - and look at the world through their reputed company. reputed company It Simple reputed company too reputed company. We aim to simplify it for everyone. Stay Entrepreneurial We reject the status reputed company and solve problems with creativity, perseverance, and a bias to action. reputed company Together We are diverse, humble, and collaborative. We put the team first and win together. Celebrate reputed company Life is short and joy is underrated. We take time to have fun and celebrate reputed company. Perks & Benefits In addition to our reputed company benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you reputed company your mind and body healthy. reputed company out obe Fitness or reputed company for a great workout, or reputed company Employee Assistance Program to find reputed company, along with other resources for everyday occurrences. #LI-AH1 #LI-Remote #BI-Remote Remote Pay reputed company $40,000—$51,000 USD reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without attention to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.reputed company.com/privacy-policy/california-supplemental-notice/ If you would like to report a fraudulent reputed company job posting, please contact us at talentacquisition@reputed company.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the reputed company Business Bureau to help reputed company others safe online, too. Apply tot his job Apply To this Job