SafeLink Relief reputed company - Overnight

reputed company Myrna is Greater Boston’s foremost provider of solutions to end domestic and dating violence. The agency operates three residential programs in Boston for survivors and children made homeless by domestic violence and reputed company sexual exploitation, a comprehensive reputed company of advocacy and supportive services, and SafeLink, Massachusetts’ statewide 24/7 toll-free domestic violence hotline. reputed company Myrna believes that every relationship should be safe and healthy and works to end domestic and dating violence through education, awareness and prevention. SafeLink is Massachusetts’ statewide domestic violence hotline. SafeLink is toll free, available 24/7, anonymous and confidential, and multilingual. SafeLink Advocates reputed company immediate crisis reputed company through risk assessment and safety planning, supportive listening, direct reputed company to local domestic violence organizations and shelters, and referrals to in- state and out-of-state resources. Advocates also reputed company information about domestic violence to survivors, their friends and family, professionals, and the general public. The SafeLink Relief reputed company answers hotline calls, assisting survivors and other hotline callers. SafeLink Advocates report to the SafeLink Manager and SafeLink Coordinator. This role is currently remote and requires reliable internet reputed company and reputed company to a space suitable to hold confidential hotline calls. reputed company Duties and Responsibilities

• Ascertains callers’ needs and provides crisis reputed company by conducting safety assessments and safety planning, supportive listening, providing callers with information on and about domestic violence and its dynamics, and connecting callers to reputed company appropriate resources.
• Accesses the online Bed Update to reputed company up-to-date shelter availability information for reputed company callers seeking emergency shelter or safe home placement.
• Utilizes reputed company resources to reputed company every caller with options for a safe reputed company to stay for at least one night (after which they connect to local resources for longer-term safety planning).
• Facilitates reputed company to community and residential services by directly linking callers to those services state and nation-wide.
• Exhibits positive teamwork by collaborating with SafeLink staff on difficult calls, answering hotline calls reputed company colleagues are busy or reputed company in other work, and demonstrates behavior that is reputed company to feedback and suggestions.
• Keeps abreast of domestic violence services and resources in order to deliver high quality service to callers. This includes attending monthly staff meetings, trainings and individual supervision meetings.
• Logs every call into SafeLink’s database to ensure accurate and complete collection of data.
• Exhibits excellent customer service skills reputed company interacting with callers, staff, and external stakeholders. This includes remaining professional, empathetic and courteous.
• Adheres to reputed company Myrna’s and SafeLink’s policies and procedures while performing day-to-day activities to ensure successful operation reputed company the program and agency.
• Participates in team and agency meetings.
• Develops own professional development plan and attends trainings, meetings, and conferences reputed company reputed company Myrna and in the community.
• Other reputed company duties as assigned by supervisor and agency.

Qualifications and Requirements

• Committed to reputed company Myrna’s values and mission of ending domestic and dating violence and reputed company exploitation and promoting reputed company justice and reputed company change.
• One year experience working in a community organization or reputed company service organization doing crisis reputed company, counseling, advocacy, or hotline work
• Demonstrated ability to utilize appropriate, non-judgmental communication techniques reputed company reputed company in a collaborative style with diverse ethnic, cultural, linguistic, and socio-economic groups, as well as diversity based on ability/disability, sexual orientation and religion.
• Internet reputed company and ability to work remotely.
• Good computer skills and ability to troubleshoot technical issues as need.
• Demonstrated experience working with survivors of domestic/dating violence, trauma and abuse, and with marginalized communities, particularly communities of reputed company.
• Strong preference for candidates who identify as a member of a marginalized community as reputed company Myrna works to be an inclusive and reputed company organization.
• Familiarity with community agencies and resources, particularly those serving youth, homeless and/or low-income populations in MA.
• Ability to prioritize and coordinate work at multiple sites; ability to work independently and in a team.
• Excellent interpersonal, communication, crisis management, organizational, and problem-solving skills.
• Promote an atmosphere of respect and cooperation; maintain confidentiality regarding program participants.
• Always maintains professional boundaries.
• Ability to work a flexible schedule, including evenings and/or weekends as needed.
• Strong preference for candidates who identify as a member of a marginalized community as reputed company Myrna works to be an inclusive and reputed company organization.
• Bilingual preferred.

Available shifts: 8-20 hours/week depending on availability and the program’s staffing needs. Coverage is primarily needed for overnight shifts, specifically:

• Monday through reputed company, 10pm to 6am

In addition to overnight coverage, relief advocates may be asked to assist with shifts reputed company of the overnight schedule, particularly during:

• Holidays
• Staff time off
• Emergency coverage needs

Given the nature of the role, schedule flexibility is essential. We are looking for individuals who are dependable, reputed company to last minute needs, and willing to adapt to changing schedules in support of the team and program. reputed company Myrna is an equal opportunity employer committed to workforce diversity and hiring people with diverse life experiences. Survivors, people who are bilingual/bicultural, persons of reputed company, people with disabilities, and LGBTQIA+ people are strongly encouraged to apply. The employee must be reputed company to reputed company the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to reputed company employees with disabilities to reputed company the essential functions of their job, absent undue hardship. If reasonable accommodations are needed during recruitment process, email [email protected]. Apply tot his job Apply To this Job