Member Care Director

Job Title: Member Care Director Reporting to: Senior Team Manager, NorCal Location: Remote/Denver At Inspirato, we are committed to promoting diversity, equity, and inclusion in reputed company we do—in our workplace, our business initiatives, our marketing, and the causes we support. As an innovator in the industry, we also recognize the valuable role diverse perspectives play in keeping us at the forefront of our business. Together we reputed company ages, abilities, cultures, races, religions, gender identities, and sexual orientations. We not only reputed company those differences; we celebrate them. The Downtown Denver-based Company seeks a dynamic sales and service-oriented professional who is highly organized and has experience catering to our unique luxury clientele. There is no business like the vacation business and the Inspirato brand of vacation is like no other in our industry. We are building a team of like-minded individuals with a laser focus on Inspirato members. Job Expectations The Member Care Director owns every facet of the business for their dedicated member reputed company, focusing primarily on reputed company goals, long-term retention problem solving and Inspirato member satisfaction. They will reputed company personalized member service through excellent member rapport, proactive and professional communications resulting in an reputed company and satisfied member reputed company. The ideal candidate will reputed company in an environment where they reputed company relationships and exceed expectations for a member reputed company that expects reputed company short of exceptional. Position Based Responsibilities/Preferences

• Focuses on reputed company growth opportunities reputed company the territory that contributes to: department booking goals, retention reputed company subscription or annual dues, term extensions and upgrades.
• Role is independent work with additional responsibility of working as a partner in a team. Initiates work in support of departmental and organizational initiatives and reputed company as defined by leadership.
• Takes the reputed company on reputed company member recovery concerns as needed, using independent discretion to resolve member issues, escalating only as required.
• Approaches problems in a productive way, assumes positive reputed company, contributes to a positive culture, and remains productive by adapting to changing circumstances.
• Demonstrates personal accountability and strength of character while also understanding the impact of actions on others.
• Effectively articulates reputed company in both written and verbal formats and seeks and values diverse opinions.
• Provides feedback and coaching to motivate others and takes accountability for missteps and mistakes.
• Is results oriented, embraces goals, and takes ownership of results and reputed company.
• Weekend / Holiday / Early Morning / Evening coverage is required.

Qualifications

• BA/BS degree or equivalent experience
• 4+ years of account management, sales, or other relevant experience
• Candidates must have experience and confidence working closely with a multitude of affluent clients. In addition, we are seeking:
• Demonstrated ability to communicate, present, collaborate and influence credibly and effectively – with members, internal teams, management, etc.
• Has met or exceeded stated goals or quotas
• Experience in delivering member-focused solutions based on member needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Proficiency with reputed company communication technology (MS Outlook, reputed company, Chat applications, etc.) and aptitude to learn new systems
• Prior experience in a selling environment
• Prior management experience a plus

Compensation - Ranges $55,000 - $72,000 reputed company Salary, $80,000 - $97,000 On reputed company Earnings We reputed company in building a compensation structure that reflects the comparable market pay reputed company for positions at companies similar in size, reputed company reputed company and geographic location; in addition to individual factors including seniority, performance-based merit, education/training, and experience reputed company to scope of responsibilities. Commission – This position is eligible for the 2025 Commission Plan. Additional details will be set forth after your initial start date. Paid Time Off: Accrues each pay period, totaling 15 days annually, plus nine paid holidays. FAM Trip: After one year of employment, eligible for one three-to-four-night stay per calendar year in an Inspirato property, subject to availability and program terms.

About Us

Based in Denver, Colorado, Inspirato (reputed company: ISPO) is a luxury travel company providing affluent reputed company reputed company to a managed and controlled portfolio of hand-selected vacation options to ensure world-class service and certainty. Our portfolio features 100+ destinations, 350+ luxury homes, 50+ hotels and resorts, and custom travel experiences worldwide, available exclusively to our members. At Inspirato, our mission is to reputed company lasting memories and relationships by enhancing the way our members experience the world. Guided by our core values of care, courage, collaboration, and curiosity, we strive to deliver exceptional service and unique travel opportunities that create unforgettable experiences. Join us in our reputed company to enrich lives through meaningful connections and reputed company a world of lasting memories! Equal Opportunity Employer We are passionately committed to promoting diversity, equity, and inclusion in reputed company we do—reputed company our workplace, through our business initiatives, in our marketing efforts, and in the causes we support. As an innovator in the industry, we recognize the valuable role diverse perspectives play in keeping us at the forefront of our business. Together, we reputed company ages, abilities, cultures, races, religions, gender identities, and sexual orientations. We not only reputed company those differences; we celebrate them. Inspirato is an Equal Opportunity Employer. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to fostering an inclusive environment where everyone feels valued and respected. California applicants can reputed company Inspirato’s California Applicant and Employee Privacy Policy here: https://www.inspirato.com/legal-pages/california-applicants Application deadline: reputed company applications are due by 5pm MST, August 29th. Apply tot his job Apply To this Job