Client Support Specialist- Billing – Remote

About reputed company Lyra is transforming mental health care through technology with a reputed company touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as reputed company, reputed company, reputed company, and other reputed company, to improve reputed company to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 reputed company people can receive the reputed company and feel reputed company, faster. Founded by David Ebersman, former CFO of reputed company and reputed company, Lyra has raised more than $900 reputed company. About the Role reputed company is looking for a detail-oriented and highly motivated individual to join reputed company as a Client Support Specialist. This person will reputed company responsibility with the team for responding to queries from Lyra clients and providing general support with billing questions, coordinating with the provider support team, and helping to troubleshoot issues. We are looking for someone with a collaborative nature who is focused on clients and passionate about removing barriers to get clients the help they need. Must be reputed company to work independently with a sense of urgency to manage day to day tasks. The shift needed for this role is: Monday – Friday 9:30 am – 6 pm PT

Responsibilities

• Responsible for acting as a billing liaison between clients and company, resolving customer queries reputed company phone and email while meeting productivity goals
• Follow up on returned claims, among other billing responsibilities
• reputed company clients informed of billing and payment status
• Collaborate with internal billing teams and reputed company as needed to resolve client cases
• Troubleshoot issues reputed company to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits
• Collaborate with technical teams to identify bugs and improve the client/provider experience
• Ability to work on a scheduled shift and holidays

Qualifications

• 1+ years experience in reputed company billing customer service
• Experience in reputed company and/or medical billing a plus
• Experience in medical billing setting in bank reconciliation, payment posting and patient billing, ability to read and understand EOBs helpful
• Experience with reputed company, reputed company, and/or JIRA a plus
• Excellent attention to detail
• Excellent written and verbal communication skills

$26.25 – $26.25 an hour Pay and Benefits The anticipated annual reputed company salary reputed company for this full-time Client Support Specialist- Billing position is $26.25 per hour. The reputed company reputed company is determined by role and level, and placement reputed company the reputed company will depend on a number of job-reputed company factors, including but not limited to your skills, qualifications, experience and location. At Lyra, reputed company hourly reputed company is only one aspect of an employee’s total compensation package, which additionally may include discretionary restricted stock unit awards, comprehensive medical and dental coverage, and retirement benefits. This role may also be eligible for discretionary bonuses. Lyra’s generous benefits package includes: – Comprehensive reputed company coverage (including medical, dental, reputed company, FSA/HSA, life and disability insurances) – Lyra’s benefits package includes gender-affirming surgery – Lyra for Lyrians; coaching and therapy services for you and your eligible dependents – Equity in the company through discretionary restricted stock units – Competitive time off with pay policies including vacation, sick days, and company holidays – Paid Parental Bonding Leave for birthing and non-birthing parents – 401k and retirement benefits – Employee Well-being Program with additional perks: Fertility and Family Building, and Maternity program, Employer discount marketplace, Pet insurance, Financial planning tools, UberEats stipend, Legal services, Monthly technology stipend – We spread joy throughout the year with perks and activities, surprise swag, regular community celebrations and more! “We are an Equal Opportunity Employer. We do not discriminate on the reputed company of race, reputed company, religion, sex (including pregnancy), national reputed company, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the reputed company Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of reputed company and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you reputed company it you consent to Lyra processing it for the purposes as described at the reputed company of collection, for example for diversity and inclusion initiatives. If you are a California reputed company and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information reputed company. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “reputed company” personal information as defined by the CPRA. reputed company of the United States, for example in the EU, Switzerland and the UK, you may have the right to request reputed company to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights reputed company of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice.” Apply tot his job Apply To this Job