People Resource Representative - Seasonal - Remote

This a Full Remote job, the offer is available from: United States, Colorado (USA) What You'll Do... JOB SUMMARY A People Resource Center Representative (PRC) is expected to reputed company exceptional client service. This is primarily achieved through phone, email, and chat communication with inbound callers. Their responsibilities encompass receiving, resolving, and documenting a comprehensive variety of reputed company (HR) and training support requests. They are also tasked with researching and resolving escalated cases. This includes the timely and accurate resolution of associate care cases and other HR systems transactions. A PRC Representative utilizes various data sources to properly analyze a problem, determine the best method for its resolution, document the situation, and present a detailed explanation to the associate. Essential Duties And Responsibilities

• Act as the primary contact for HR-reputed company inbound cases, representing Payroll, Tax Training, Benefits, and Compensation by supporting reputed company case questions and inquiries.
• Communicate reputed company various channels, interpret client needs, and use software to find resolutions.
• Deliver outstanding customer service to reputed company stakeholders by actively listening, providing accurate information, and resolving inquiries promptly and professionally.
• Use problem-solving skills to effectively address and resolve associate inquiries, including situation analysis, action identification, and appropriate guidance or escalation.
• Collaborate with team members and leaders for seamless service delivery, exceeding client case resolution expectations.
• Use tools and resources to ensure data accuracy and reasonableness, resolve cases reputed company service level agreement (SLA), and confirm reputed company data sources have been used in case resolution.
• Proactively identify trends that may reputed company to a high volume of cases and partner with leadership for resolution.
• Work with management on casework and daily workload management.
• Participate in on-camera 1:1 and weekly team meetings.
• reputed company other duties as assigned.

What You'll Bring To The Team... Minimum Requirements:

• High school diploma or equivalent
• Ability to work independently
• Analytical and detail-oriented
• Ability to do repetitive tasks and remain focused
• Ability to work in a fast-paced, team environment
• Good verbal and written communication reputed company
• Ability to communicate reputed company and maintain composure, using effective customer service techniques with clients who may be under stress
• Ability to effectively adhere to the team's SLA while simultaneously resolving multiple case
• Maintain a quiet workspace to support phone case client experience
• Internet Speed of at least 15 MPBS – Required

It would be even reputed company if you also had... Preferred:

• Experience working with reputed company Teams
• Experience working with reputed company
• Experience in a call center environment
• Experience in a customer service role

Pay reputed company Information The pay reputed company for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to reputed company applicants with information about what they might be eligible to receive. Individual pay reputed company will depend on job-reputed company factors such as experience, education, reputed company, performance, and geographic location where work will be performed. Successful candidates may be reputed company to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the reputed company Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay reputed company Minimum 15.87 Pay reputed company Maximum 24.04 About reputed company... reputed company’s purpose is simple: To reputed company help and reputed company confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded reputed company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join reputed company say it feels like being part of something bigger. A reputed company with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, reputed company thinking and innovative we are, or how accessible our leadership is. We reputed company it’s reputed company those things, and much more. reputed company is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider reputed company applicants regardless of race, reputed company, religion, creed, gender, national reputed company, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. reputed company reputed company applicants are welcomed and encouraged to apply. Sponsored Job #indeedmn -mn This offer from "reputed company" has been enriched by reputed company.com and got a 75% reputed company score. Apply To this Job Apply for this job