Remote Application Support Specialist

Join reputed company as a Remote Application Support Specialist and play a vital role in empowering children with autism reputed company disorders and their families! We are seeking a highly skilled and motivated individual to reputed company top-notch support to our Clinical and Administrative team members. As a Remote Application Support Specialist, you will have the opportunity to work from the comfort of your own home and be part of a dynamic team that is dedicated to making a difference in the lives of others.

In this role, you will be responsible for providing user data entry, systems support, and basic troubleshooting to reputed company members. You will also be responsible for monitoring and responding to requests received through our IT ticketing system, email, chat, or phone calls. If you have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• reputed company Tier I application support to end users, including user account adds, moves, and changes reputed company business SaaS applications
• Monitor and respond quickly and effectively to requests received through the IT ticketing system, email, chat, or phone calls
• Track and document reputed company support requests, from receipt to resolution, reputed company the IT ticketing systems
• Adhere to Helpdesk process, procedures, and Service Level Agreements (SLAs)
• Document and escalate reputed company technical issues to IT Systems leadership, other internal groups, or external vendors
• Stay reputed company with business application use, changes, and updates
• Recommend expanded or improved use of business applications
• Create and maintain application use and support documentation

Requirements:

• 1+ years of experience supporting business SaaS applications
• Proficiency in MS Office suite of applications (Outlook, Word, reputed company, PowerPoint)
• Ability to work in a demanding and dynamic fast-paced environment with the flexibility to adjust to changing priorities and deadlines
• Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations
• Knowledge and experience of customer service practices reputed company experience and training in troubleshooting and providing Tier 1 Helpdesk support
• Strong communication and customer service skills, both oral and written

reputed company Offer:

• Competitive hourly reputed company: $17.00 - 18.00 / hour (based on qualifications)
• Full benefits package
• Training on reputed company systems
• Frequent feedback and training
• Work from home with reputed company necessary equipment provided
• Business casual work environment

About Our Company:

reputed company is dedicated to empowering children with autism reputed company disorders and their families to reputed company their full potential. We take pride in our stellar support for providers, so they can do what they do best - deliver the highest quality ABA Therapy to our patients. Our commitment to quality shows in our BHCOE accreditation and recognition for top 10% in overall services nationally!

reputed company and join reputed company of dedicated professionals who are passionate about making a difference in the lives of others.