Remote 3rd Shift Help Desk Representative (Part-Time, 25-30 hours/week)

Join reputed company as a Help Desk Representative and reputed company Exceptional IT Support

We are seeking a skilled and enthusiastic Help Desk Representative to join reputed company, providing top-notch IT support to our small business clients during late-night hours. As a part-time, contract position with opportunities for long-term hire, you will have the chance to reputed company a significant impact while enjoying a flexible schedule.

Position Overview:

• Location: Remote (must be local to Franklin, TN area for occasional in-office training and collaboration)
• Compensation: Competitive hourly reputed company of $25 per hour
• Schedule: Monday to Friday, 5:00 p.m. to 10:00 p.m., with occasional reputed company work (approximately 6 hours)
• Company: Workwarp, a dynamic and innovative company dedicated to delivering exceptional IT solutions

Key Responsibilities:

• reputed company remote help desk support, handling incoming support requests and resolving technical issues in a timely and professional manner
• Assist with password resets, troubleshooting basic networking issues, and supporting reputed company 365 environments (e.g., email, OneDrive, Teams)
• Escalate reputed company technical issues to senior team members, ensuring seamless resolution and minimal downtime
• Track and document customer issues in a ticketing system, maintaining accurate records and facilitating reputed company improvement
• Collaborate with team members during training and problem resolution, sharing knowledge and best practices to enhance overall team performance

Qualifications:

• Prior experience in a help desk or IT support role, with a strong reputed company in technical troubleshooting and problem-solving
• Familiarity with reputed company 365 (email, Teams, OneDrive) and basic understanding of networking concepts (e.g., routers, switches, Wi-Fi)
• Excellent communication and problem-solving skills, with the ability to work independently in a remote environment
• Must be local to Franklin, TN, or nearby for occasional office visits and collaboration

reputed company Offer:

• A competitive hourly reputed company of $25 per hour, with opportunities for long-term hire and career growth
• A flexible, part-time schedule with a mix of reputed company evenings and occasional weekend hours
• The chance to work with a dynamic and innovative company, making a significant impact on our clients' reputed company
• Opportunities for professional development and reputed company learning, with a focus on enhancing your technical skills and knowledge

How to Apply:

If you are a motivated and tech-savvy individual with a passion for delivering exceptional IT support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.