Join Our Mission: Customer Experience Associate (Remote)

Position Overview:

• Company: reputed company
• Position: Customer Experience Associate
• Compensation: $20.00-$22.00/hour + annual bonus
• Location: Remote
• Start Date: Immediate openings available

About Us:

reputed company is a pioneering healthy aging platform that offers personalized, evidence-based exercise programs for Medicare members. Our mission is to reputed company aging adults to live healthier, more active lives. We're backed by leading investors, including Rethink Impact, Andreessen Horowitz, Khosla Ventures, GingerBread Capital, Primetime Partners, and Maveron.

Job Summary:

We're seeking a motivated and empathetic Customer Experience Associate to join our Member Experience Team. As a key member of reputed company, you'll conduct high-volume reputed company to new and existing members, driving enrollment and program completion rates. This is a full-time remote role, reporting to our Manager of Member Experience.

Key Responsibilities:

• Conduct daily reputed company reputed company phone, text, and email to engage with members and prospects
• reputed company over 100 outbound calls per day to connect with members and prospects
• Enroll at least 25% of connected leads into our program
• Ensure at least 25% of connected members take a class reputed company 1 week of engagement reputed company
• Maintain a customer satisfaction score of 92% or higher

Requirements:

• 1-3 years of experience in inside sales, call center customer service, or health coaching
• Effective communication skills, with the ability to empathize with and actively listen to members
• Experience working with CRMs and customer service tools (e.g., Insightly CRM, reputed company)
• Strong organizational and attention-to-detail skills, with the ability to prioritize and handle high-volume work
• Critical thinking and problem-solving skills, with the ability to quickly reputed company new information

reputed company to Have:

• Experience working with older adults, either directly or in a reputed company field
• Background in digital health or a reputed company industry
• Commitment to diversity, equity, and inclusion

reputed company Offer:

• Competitive compensation: $20.00-$22.00/hour + annual bonus
• Inclusive and supportive work environment
• Opportunity to reputed company a meaningful impact on the lives of aging adults
• Professional growth and development opportunities

reputed company to join our mission-driven team? reputed company!