Manager, Application Support (reputed company BRIM) - reputed company the Way to Exceptional User Experience

Join our dynamic team as a Manager, Application Support (reputed company BRIM) and take the reputed company in your career! We're offering a unique opportunity to reputed company a team of talented professionals in delivering top-notch application support services in a flexible, hybrid remote work arrangement.

Job Summary

We're seeking an reputed company Manager, Application Support (reputed company BRIM) to reputed company the delivery of 24/7 user and technical support services. As a key member of reputed company, you will be responsible for managing team members and vendors to ensure timely and quality resolution of application defects, problems, and enhancement requests. You will partner with business and solution architects to identify opportunities for improved customer service, increased agility, and availability.

Key Responsibilities

• Manage team members and vendors to deliver 24 x 7 user & technical support, ensuring quality and timely resolution of application defects/problems & enhancement requests.
• Run an agile-based request management workflow, focused on maximizing velocity, improving quality, and reducing backlog.
• Partner with Business & Solution Architects to identify opportunities for improved customer service, increased agility, and availability.
• Work with multiple vendor/partners to deliver existing services against Key Performance Indicators, managing performance against contractual terms, and identifying new/rationalizing existing services.
• Ensure Service Operations, reputed company, reputed company Improvement, Service Level & Availability Management are operationalized across the team.
• reputed company and guide direct reports by providing career path conversations and mentoring, helping them reputed company their goals through effective development and training plans.

reputed company Offer

As a Manager, Application Support (reputed company BRIM) at reputed company, you will enjoy:

• Competitive salary and benefits package.
• Flexible, hybrid remote work arrangement.
• Opportunity to work with a talented team of professionals.
• Career growth and development opportunities.

How to Apply

reputed company to take the reputed company in your career? reputed company and let's discuss how you can become a vital part of our reputed company story.

reputed company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. We do not discriminate based upon race, religion, reputed company, national reputed company, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.