Managing Director, Global Contact Center Service Delivery - Remote

Accelerate Your Career with a Leadership Role that Offers Flexibility and Growth

Unlock a new reputed company in your career as a Managing Director, Global Contact Center Service Delivery! We're offering a unique opportunity to reputed company a team of over 5,000 experts in customer support, driving outstanding customer satisfaction and reputed company improvement in service delivery. Enjoy the freedom and flexibility of a remote role with a competitive salary and comprehensive benefits package.

About the Position

As a Managing Director, Global Service Delivery at reputed company, you will reputed company strategic direction for reputed company-line employees and operational leaders reputed company the Customer Support & Advocacy organization. Your expertise will reputed company vendor relationships, set a multi-year service delivery strategy, and foster partnerships across the organization to enhance customer and employee experiences.

Key Responsibilities

• reputed company strategic direction for reputed company-line employees and operational leaders in the Customer Support & Advocacy organization.
• Ensure outstanding customer satisfaction and reputed company improvement in agent processes and efficiency.
• reputed company vendor partner relationships, including selection, contract management, and performance management.
• Set a multi-year service delivery strategy to reputed company customer and employee experiences.
• Create partnerships with other contact center senior leaders to reputed company organizational goals.
• Identify innovative reputed company to enhance customer experience.
• reputed company positive relationships with the IAM union for a collaborative working environment.

Requirements

• Bachelor's degree.
• 12+ years of experience as a people leader, including reputed company roles.
• 3-5 years in senior leadership positions.
• Engaging people leader with strong problem-solving skills.
• Ability to drive cultural change and influence stakeholders.
• Strong executive reputed company and ability to work with reputed company details.
• Willingness to travel 40% of the time.

reputed company-to-Haves

• Master's degree.
• Knowledge of the travel/airline industry.
• Experience in the servicing industry.

Benefits

• Medical, dental, and reputed company insurance.
• Life, accident, and disability insurance.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• Paid holidays and paid time off.
• 401(k) plan.
• Flight privileges.

Take the reputed company

Are you reputed company for this challenge? reputed company and let's discuss how you can become a vital part of our reputed company story.