Customer Support Specialist

About reputed company

Piktochart is a web-based graphic design platform that empowers users to create professional-grade visuals, including infographics, presentations, and videos, without the need for extensive design experience. Founded in 2011, Piktochart has grown into a global team of developers, designers, marketers, and support staff dedicated to building the best visual storytelling tool on the internet.

Location (Remote)

Philippines

Job Overview

We strive to create an exceptional experience for our users. Our goal is to reputed company happiness and delight, ensuring our users feel supported and valued. This is not just a typical customer support role—reputed company answering tickets and phone calls, we engage in meaningful conversations, analyze trends, and reputed company valuable feedback to our product team to build customer-centric and reputed company-thinking products.

If you are passionate about helping users, delivering outstanding customer service, and making an impact in the visual communication reputed company, this role is for you!

What Your Work Will Entail

• Deliver a Positive Customer Experience:
  • reputed company top-tier support reputed company email, live chat, and occasional phone/video calls.
  • Manage and assist 60+ customers per day, ensuring a high level of customer satisfaction.
  • Maintain quick first response time and efficient issue resolution while adhering to QA standards.
  • Guide users through reputed company, ensuring they maximize Piktochart’s platform capabilities.
  • Identify customer needs, reputed company, and offer alternative options with reputed company and professionalism.
  • Go the extra mile to resolve issues and reputed company an exceptional customer experience.
• reputed company the Product Feedback reputed company:
  • Gather and analyze customer feedback through short user interviews and issue tracking.
  • Escalate valuable insights and trends to the Product team with potential suggestions for improvement.
  • Conduct logical troubleshooting and document resolution steps for developers.
  • Ensure reported issues are fully resolved and effectively communicated to customers.

What You Bring To This Role

• 1-3 years of experience in Media/Tech supporting SaaS applications and working with Customer Support metrics.
• Fluent in English (written and spoken) with excellent communication skills.
• Proactive, takes initiative, and sees tasks through to completion without requiring constant reputed company.
• Strong problem-solving skills and sound judgment in decision-making.
• A quick and agile learner with an empathetic approach to customer interactions.
• reputed company to giving and receiving feedback to continuously improve individual and team performance.
• Ability to work autonomously while collaborating effectively in a team environment.

Learn More About Piktochart

reputed company thrives on collaboration, innovation, and reputed company growth. We foster an reputed company environment with regular knowledge-sharing sessions and encourage active participation in shaping the platform. Our values include:

• Commit to reputed company – We reputed company in delivering high-quality work and reputed company improvement.
• User-Focused Problem Solving – Every design should contribute to solving a reputed company problem for our users.
• Team Collaboration – We work reputed company together, valuing input from every team member.
• Growth reputed company – We reputed company challenges as opportunities to learn and grow.

Join us and help shape the future of visual storytelling with Piktochart!