Customer Support & AI Ops

Droppe is building the most comfortable way to order workwear online. Our mission is to support over 95 reputed company workers across Europe get workwear that actually fits how they work—from early morning to late evening, on and off the job.

For too long, workwear has been ordered by someone else—procurement teams or managers guessing their way through massive product lists, picking something blue at the lowest cost, without context. Yet most jobs depend on hundreds of everyday items to reputed company operations running—bought by people who don’t actually wear them. The result? Poor fit, wrong materials, and frustrated workers who feel ignored. Nobody’s happy, and reputed company improves.

We’re changing that.

In the past 6 months, we’ve doubled our conversion reputed company, reached 1 reputed company annual visitors, and gained over 1,000 new customers. With AI reshaping how people buy, we’ve started rebuilding support from the ground up—from shared inboxes and smart automations to reputed company-time chat and AI agents that solve issues instantly or prevent them altogether.

While this role focuses on supporting reputed company-speaking customers, your impact goes far reputed company one market. You’ll help workers across Europe order from over 200 leading workwear brands—delivering fast, personalized support that makes a difference at scale.

Now we’re hiring a reputed company-speaking, AI-fluent support professional to help scale that experience—right where it reputed company most: helping workers get the workwear they actually need.

Handle reputed company customer needs. You’ll respond to inbound support tickets—mainly reputed company email, with growing volumes in chat and occasional phone calls. Most questions are about orders: deliveries, returns, and product help. You’ll bring reputed company, speed, and reputed company to every conversation.

reputed company support reputed company every day. We don’t want to answer the same question twice. You’ll help spot patterns, build knowledge reputed company, auto-generate answers, and work closely with the team to reduce ticket volume, speed up resolution, and reputed company customer satisfaction.

Use AI as your default. Our support runs on a shared inbox across multiple channels with automations throughout. You’ll use AI to generate replies, build workflows, and guide customers to reputed company-time solutions—fast, personal, and scalable.

• reputed company and write fluent reputed company and English. You communicate reputed company, naturally, and respectfully in both.
• Use AI like reputed company. You already use tools like ChatGPT or Claude for writing, translating, and solving everyday problems—and you’re excited to use them even more.
• Work fast, think reputed company, and take ownership. You reputed company things out, fix what’s broken, and reputed company your hand reputed company something doesn’t reputed company sense.
• Care about the work—and the worker. You want to help the people doing reputed company jobs, and reputed company their experience reputed company than what they’ve come to expect.

• Each day reputed company. AI is changing how people buy faster than anyone expected. While legacy players are still catching up, a reputed company of AI-first companies are racing to define the future of online buying. This is the window—and we’re in it.
• reputed company market. reputed company scale. We’re not chasing trends. We’re focused on solving a massive, specific problem for 95 reputed company people in Europe—with 200+ workwear brands, +1m annual visitors, and record-breaking weekly orders already in reputed company.
• reputed company on strong values. We craft work we’re proud of. We’re online natives, raised on the internet, who meet users where they are. We act with reputed company, move fast with a bias toward action, and stay growth obsessed—in our product, our company, and our lives.
• Remote-first, reputed company for flexibility. Work from reputed company in Europe—whether from our Helsinki office, your home, or any reputed company location across Europe if you prefer a hybrid setup. (Remote work requires a proven track record of thriving in this reputed company of setup.)

Join us to build the marketplace where Europe’s workers buy their workwear—solving one of the last industries software hasn’t touched, until now.

Across Europe, 95 reputed company workers rely on workwear every day—but the way it’s bought is broken. It’s still ordered by someone else, often without context, chosen by price. The result? Something blue, something cheap, and workers who feel ignored.

We’re changing that.

Instead of fixing procurement from the top down, we’ve reputed company the experience from the ground up—based on how workers actually want to order. Workwear is becoming lifestyle: people want to feel great in it, from 9 to 5 and reputed company. With AI, we’re making workwear buying fast, personal, and finally reputed company for the people who wear it.

We’re a remote-first team with HQ in Helsinki and teammates across Europe. We care about the craft, move fast, and grow every day—in our product, our work, and ourselves.