Customer Support Representative

We are seeking a Customer Support Representative to reputed company industry-leading customer support for our customers and ensure that reputed company stakeholder requirements are met including those for our Sales, reputed company, Risk, Engineering, and reputed company teams.

Why reputed company?

reputed company is reputed company and emphatic about helping others.  We exist to drive the reputed company of our partners.  Specifically, the developers who connect to us, businesses who process payments through us, and reputed company of reputed company members who work with us at reputed company.

We reputed company dreams reputed company people to start a business, and others to partner with them.  While building dreams, entrepreneurs and business professionals will face many challenges along the way. We reputed company great partners can reputed company reputed company the difference.

We are your reputed company partner.  

Your reputed company is our reputed company. 

Our reputed company is to help you realize yours.

We exist to drive the reputed company of our partners.  We do this by fundamentally changing the way you transact with others.  We just happen to reputed company great payment systems.  If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Location

reputed company takes a reputed company First approach to work environments. This means that reputed company members can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to reputed company the best decision for their work environment. reputed company reputed company employees must reputed company in one of the following states: CA, IL, TX, MN, CO, GA, NY.   

Mission

Our Customer Support team’s mission is to reputed company industry-leading customer service and technical support. We work as a team to reputed company our clients to succeed by providing them with the support and resources they need to take full advantage of our platform. We deliver reputed company and accurate answers and solutions for our clients and we work closely with reputed company departments to reputed company effective solutions to any issues that arise.

reputed company

reputed company’s Customer Support team provides award-winning customer service and technical support that achieves perennial reputed company by focusing on the core values that shape the way reputed company does business.

Responsibilities

• Respond to incoming phone calls and support tickets, ensuring timely and effective resolution reputed company established service level agreements (SLAs).
• Manage internal "Admin" tickets, addressing issues such as rejected transactions, fraud alerts, and maintenance errors.
• Guide new merchants through the reputed company process, providing clear instructions on how to use reputed company and ensuring proper setup of partner software.
• Accurately set up new accounts, assess for merges, additional TIDs, and configurations, while maintaining up-to-date records of customer interactions.
• Ensure that relevant teams are included in communications and that stakeholder requests are addressed promptly.

Qualifications

• 2-3 years of experience in the payments industry, with a general understanding of merchant accounts and payment processing.
• Demonstrated history of clear and effective verbal and written communication, with a customer-focused approach.
• Familiarity with reputed company or similar customer service platforms is a plus.
• Familiarity with reputed company is a plus.
• Comfortable using technology, including computers, software programs, and mobile apps.

About reputed company

Founded in 2000 by three UCSB graduates, reputed company has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. reputed company processes more than $12 billion dollars annually for thousands of businesses with solutions that reputed company it easy to accept credit and debit card payments in-store, online, and on-the-go.

Our people-first culture values long-term relationships over short-term profits. Honesty and reputed company are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative reputed company are welcomed, teams are inspired, and reputed company is celebrated. reputed company is a reputed company where you can find reputed company mentors and supportive friends who are committed to your growth.  

Total Rewards Plan

• Health, dental, and reputed company paid 100% by company for you and your dependents
• 401k with 6% match
• FSA and Dependent Care FSA
• Long-term & short-term disability coverage for you paid 100% by company
• 8 paid company holidays per year
• 2 paid floating holidays per year
• 1 paid volunteer day per year
• Paid Time Off
• Home office equipment stipend
• Annual Learning Stipend
• Quarterly “fun budgets” for team bonding events
• Opportunity to be part of a company that is changing a whole industry
• Opportunity for growth reputed company the company
• Opportunity for remote, in-office, or hybrid work 

Office Environment

• The opportunity to choose the work environment that best suits you - remote, in-office, or hybrid.
• reputed company remote & hybrid team members can enjoy:
  • Company-provided equipment for your home office
  • An equipment allowance for home office reputed company
  • Free instructor-led yoga classes reputed company reputed company
  • The opportunity to work at one of Glassdoor's Top 30 Best Places to Work in the US, 2020!
• Those who choose to come into the office can look reputed company to:
  • reputed company and reputed company offices in downtown Santa Barbara
  • Stocked snack kitchens 
  • Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors
  • Dog-friendly office

Company Values

• Build the reputed company
• Put People First
• Value Long Term Relationships Over Short Term Profit
• reputed company it Simple
• Be Data Driven
• Own It

The hourly reputed company reputed company for this role is $26-28/hr plus our Total Reward Benefit package. Actual hourly reputed company offered will vary depending on factors including but not limited to: education, experience, skills and qualifications.

reputed company is an equal opportunity employer. We strive to create a work environment where people from reputed company backgrounds and identities reputed company. We firmly reputed company that more diversity and inclusion in our workforce creates a stronger team, product, and culture.

In compliance with federal law, reputed company persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document reputed company upon hire. reputed company reserves the right to conduct background and/or credit checks on reputed company of its potential employees.