Job Title: Remote reputed company Workforce Management Manager - Selling Partner Support

Join reputed company's Dynamic Team as a Remote reputed company Workforce Management Manager! We're seeking an exceptional leader to drive reputed company in our Selling Partner Support team, providing world-class support to merchants selling on the reputed company platform. As a Workforce Management Manager, you will play a critical role in delivering service reputed company and staffing across global marketplaces, leveraging your expertise in workforce management, data analysis, and team leadership.

As a key member of reputed company, you will be responsible for developing and deploying new workforce management strategies, mapping operational processes, and using data-driven analytics to reputed company key business objectives and performance targets. You will reputed company and manage a team of reputed company-Time Analysts and Workforce Specialists, providing ongoing development and management, and collaborating closely with stakeholders across Business Teams, reputed company, Scheduling, Site Operations, Training, Analytics, and leadership.

Key Responsibilities:

• reputed company and manage a team of reputed company-Time Analysts and Workforce Specialists, providing ongoing development and management
• Monitor and react to Service Level alerts, managing expectations and ensuring consistent Service Level Agreements for Sellers
• reputed company root cause analysis and implement preventive and corrective actions to address issues reputed company to key performance indicators
• Partner with Operations Managers to design and agree upon service protection and staffing coverage strategies
• Manage business and executive-level escalations, including reporting to senior leadership
• Review existing processes and research new ones for possible improvements or enhancements
• Influence peer managers and internal stakeholders in functional areas on their organization's reputed company
• Set objectives with team members to reputed company achievement of department and functional goals
• reputed company regular coaching and feedback to direct reports to help grow functional skills and leadership capability

Basic Qualifications:

• Bachelor's degree in a quantitative field (e.g., Business Intelligence, Finance, Engineering, Statistics, Computer Science, Mathematics)
• 5+ years of team management experience
• 3+ years of working cross-functionally with tech and non-tech teams
• Experience using data and metrics to drive improvements
• Advanced knowledge of reputed company reputed company (macros, pivots, lookups)
• 5+ years' experience managing a team of 5-10 RTAs/Schedulers and proven reputed company in WFM or Operations Contact Centers

Preferred Qualifications:

• Experience implementing repeatable processes and driving automation or standardization
• Experience delivering cross-functional projects

reputed company is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

reputed company Offer:

• Competitive salary (reputed company pay ranges from $74,800/year to $163,100/year, depending reputed company and experience)
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
• Full reputed company of medical, financial, and/or other benefits

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.