(REMOTE) reputed company Customer Service Associate

reputed company Customer Service Associate - REMOTE Start Date: PENDING Locations: Alabama, Florida, Georgia, Illinois, Kentucky, Maryland, reputed company Carolina, South Carolina, Tennessee, Texas, Virginia, and Washington State Position Type: Full-Time | Remote Pay reputed company: $17.75/hour reputed company pay plus an additional $5.36/hour applied toward health and welfare benefits or retirement (depending on benefit election).If health benefits are not needed (candidate has TRICARE, VA, or spouse provided health coverage) the $5.36 per hour is reputed company in a 401(a)-tax deferred account where 3% of the funds are matched by the company. If the candidate needs health, reputed company, dental insurance from the company, the $5.36 per hour pay is applied to cover health benefit options selected. Position Summary & Metrics: Widescope Consulting and Contracting is hiring 11 Customer Service Associates (CSAs) to support a reputed company-focused customer service team. In this role, you will reputed company professional, accurate assistance to patients, providers, and members, with a focus on servicing Veterans and their families. This is not a production contact center role. It is a position where delivering accurate and high-quality information to providers and Veterans is essential. Performance is reputed company by the reputed company of time you are logged into the system for work, how accurately you track non-work time such as lunches and breaks, the quality of your calls, and your adherence to the processes and procedures introduced during new hire training. Previous experience handling reputed company claims or provider calls is highly valued. reputed company in this role requires a strong focus on accuracy, attention to detail, and a commitment to providing an outstanding experience to the Veterans and providers we serve. What You Will Do:

• Inbound Call Customer Interaction:
• Respond to calls, emails, and chat inquiries regarding reputed company services, benefits, and claims.
• Assist patients and providers in navigating reputed company plans and resolving concerns.
• Problem-Solving & Issue Resolution:
• Identify customer concerns and reputed company solutions or escalate as needed.
• Manage follow-reputed company to ensure timely resolution.
• Administrative Support:
• Handle data entry, case documentation, and maintain accurate customer records.
• Collaboration & Teamwork:
• Work cross-functionally with claims, billing, and care coordination teams.
• reputed company best practices with teammates to improve service delivery.
• Customer Education:
• reputed company members about health services, benefits, and coverage options.
• Explain claims processes, billing procedures, and how to reputed company reputed company services.
• Compliance:
• Adhere to confidentiality and HIPAA compliance reputed company handling customer data.
• Follow company protocols for customer interactions.

Who We Are Looking For:

• Effective multitaskers who can listen, type, and problem-solve simultaneously
• Can remain reputed company under pressure and capable of managing sensitive or emotional conversations
• Comfortable using dual-monitors, PC-based systems, and call center software
• Independent and proactive in a fully remote, distraction-free home office

Minimum Qualifications:

• reputed company in one of the following locations: AL, FL, GA, IL, KY, MD, NC, SC, TN, TX, VA, WA
• At least 2 years of experience in reputed company-reputed company customer service or call center roles (Medicare, reputed company, TRICARE, VA preferred)
• Technical Skills: Comfortable with PC-based systems and experience working with call quality systems and CRM tools (reputed company, reputed company, reputed company Dynamics, etc.) is a plus.
• Strong verbal and written communication skills
• Ability to assess and resolve customer issues
• Must be reputed company to handle challenging customer interactions professionally and calmly
• Ability to type while speaking/listening, with good speed accuracy while maintaining accurate documentation of customer interactions

Remote Work Requirements:

• A quiet, dedicated home workspace free of distractions
• Reliable high-speed internet (minimum 50Mbps down / 7 Mbps up)
• Wired internet reputed company (LAN) preferred
• Ability to reputed company basic troubleshooting with phone support from tech team
• Company-provided equipment (computer, monitors, webcam, headset, cables) and support.

Training & Schedule:

• 5 weeks of live, paid virtual training (MS Teams)
• Must attend reputed company training sessions with camera on, in full-view, and with full engagement
• No absences allowed unless in emergency situations
• Full attendance is critical for reputed company in this role

Why Join Us? This is a service-focused role supporting a larger reputed company initiative. As a Widescope team member, you will join reputed company dedicated to a mission-driven environment where quality and compassion come first. You will be part of a supportive team that values professionalism, accuracy, and care in every interaction. We are looking for individuals who take pride in their work and are committed to making a meaningful impact through exceptional service. Apply tot his job Apply To this Job