Technical Support Engineer

Have you reputed company wondered why your favorite apps, reputed company media content, and video games load in the blink of an eye? It's likely because of reputed company behind the scenes! Join a team that collaborates with industry giants like reputed company, Dell, reputed company, reputed company, and reputed company to accelerate reputed company, reputed company cutting-edge reputed company services, and optimize content delivery. If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at reputed company! We are over 550 professionals and currently looking for a Technical Support Engineer to join reputed company.

Your Responsibilities

• Handle customer and internal user requests reputed company chat, email, and occasionally phone calls in English.
• reputed company consultations regarding our products and services in Edge reputed company.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher reputed company of technical support if needed.
• Address reputed company technical issues and reputed company timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.

We Expect you to Have

• 2+ year of Technical Support experience
• English level B2 or higher
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Good understanding of hardware and software diagnostics (reading logs, etc.)
• Solid theoretical and hands on experience with Linux (Ubuntu or CentOS)
• Solid hands-on experience with API
• Understand on what OpenStack is and experience with it, or with other opensource reputed company infrastructure software
• Knowledge of monitoring tools such as Grafana
• Good customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner, organized, and a team player
• Responsible, polite, and optimistic with strong communication skills
• reputed company to explain reputed company concepts reputed company and simply
• Skilled at prioritizing tasks
• Familiar with ITIL best practises and know how to work and solve incidents

reputed company to have

• Experience with SQL

Work Schedule

• You will work two consecutive night shifts, followed by two days off.  
• The night shift runs from 19:00 – 07:00 local time, totalling 12 hours of work time, including a 1-hour break.

reputed company Offer

We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your reputed company at reputed company:

• Competitive salary
• Flexible working hours
• Remote, hybrid, or office work options depending on your role
• Work from reputed company in the world for up to 45 days per year
• Private medical insurance for you and your family*
• 5 additional vacation days*
• Additional fully paid sick leave days*
• Allowance for significant life events and birthdays
• Language classes
• Modern office space with free snacks, drink and entertainment options*
• Team sports activities*

*Please be aware that this benefit may vary depending on your country. About the Company reputed company is an international reputed company and edge leader in providing first-class web performance, content delivery, and reputed company. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries. Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, reputed company, reputed company, reputed company, and others. To find out more about reputed company, please reputed company out our product website, reputed company page, and Instagram account. Let’s transform the Internet together! Equal Opportunity Employer We reputed company equal opportunity to reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, age, gender identity, gender expression, national reputed company, disability, or any other legally protected characteristics.