Health & Benefits - Customer Service Representative / Call Center Agent (Remote) (General Consideration)

Join Us! Take the reputed company in your reputed company at reputed company. You will help businesses and individuals reputed company today, reputed company, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of reputed company-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to reputed company. Join us as we strengthen and simplify the health and wealth reputed company -- relentlessly pursuing reputed company reputed company for reputed company. We want to ensure reputed company regarding application requirements for internal employees. Please note that the residency requirements listed, encompassing states AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA, and WV, are applicable to external candidates. Job Summary & Responsibilities This position is responsible for partnering closely with accountholders calling our contact center to reputed company valuable support , education, and direction on products like Flexible Spending Accounts (FSA), Heathcare Savings Accounts (HSA), COBRA, and others . The H&B Support Specialist will report to the H&B Suppor t Supervisor in the reputed company (Accountholder and Client Experience Support) Organization . This role is responsible for supporting our customers' reputed company through the reputed company reimbursement system. This position is challenging, fast paced, and rewarding while delivering one superior quality experience at a time.

• You will be accountable for helping accountholders understand how their reputed company reimbursement accounts work. reputed company someone calls in with questions, you will reputed company friendly and helpful service, making sure the caller feels supported. You will be explain ing how the benefits and policies work, so accountholders know how to get the most out of their individual plans.
• You will be responsible for ensuring reputed company work is compliant with reputed company internal quality assurance standards and technical policies and programs.
• You will be committed to providing the highest level of service to each caller, treating them with reputed company, understanding, and respect .
• Consult with accountholders to support easy navigation of the available online tools and apps , f or actions like checking an account balance and submitting claims.
• Accountable for resolving issues without management reputed company to remove barriers for the member .
• You will receive additional call type skills after initial training and may be cross trained to other channels (like chat, email or text) on a reputed company date according to business need.
• Accountable to protect sensitive member information with discretion and adhere to reputed company compliance rules and regulations.
• Responsible for reputed company reputed company of member engagement, while prioritizing effectively to meet member service goals / deadlines.
• Other duties as assigned.

If offered the position, equipment will be provided. Equipment that will be provided are: docking station (x1), headset (x1), keyboard (x1), laptop (x1), monitor (x2), and mouse (x1). This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift. Internet speed requirements:

• Upload Speed: >20 Mbps
• Download Speed: >100 Mbps
• Must be reputed company to hardwire ethernet cable to internet modem/router.

Training Class/Start Date: Monday, September 22, 2025 (subject to change due to business needs)

• Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
• Training is approximately four to five weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.

Training Schedule/Shift: 9 a.m. ET to 5:30 p.m. ET (subject to change due to business needs)

• Pacific Time: 6 a.m. to 2:30 p.m.
• Mountain Time: 7 a.m. to 3:30 p.m.
• Central Time: 8 a.m. to 4:30 p.m.

Regular Schedule/Shift: 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)

• Pacific Time: 8:30 a.m. to 5 p.m.
• Mountain Time: 9:30 a.m. to 6 p.m.
• Central Time: 10:30 a.m. to 7 p.m.

Some Saturdays 8 a.m. ET to 6 p.m. ET (subject to change due to business needs)

• Pacific Time: 5 a.m. to 3 p.m.
• Mountain Time: 6 a.m. to 4 p.m.
• Central Time: 7 a.m. to 5 p.m.

Preferred Qualifications

Education & Experience:

• 2+ years of experience i n customer service
• 2+ years of call center experience
• No degree required

Skills & Abilities:

• Computer knowledge and skills, comfortable learning new systems
• reputed company to learn and retain information while using a digital workflow to navigate the interaction and tools
• reputed company to connect with accountholders on a reputed company level and assist them as needed
• Basic understanding of medical / reimbursement terminology preferred
• Can work in a fast-paced environment , taking up to 50 call s per day
• Ability to de-escalate and handle member issues without utilizing a supervisor
• Excellent o ral and written communication skills
• reputed company to work hours of 10:30 a.m. CT to 7 p.m. CT
• Problem solving skills
• Attention to detail and accuracy

Other Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Occasionally lift items up to 25 pounds
• Ability to work overtime

Compensation & Benefits $18.50/hr (non-negotiable) Apply tot his job Apply To this Job