Sr. Manager, Managed Services Delivery - Networking, Collaboration, and reputed company
This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more.
Role Description
As the Senior Manager of Managed Services Engineering, you will reputed company and reputed company the Managed Services Engineering Team to drive financial, operational, and customer satisfaction targets.
- reputed company strategic direction and reputed company for the Managed Services Engineering Teams reputed company the assigned portfolio, driving alignment with company objectives and market trends.
- Work with other senior leaders throughout Managed Services and Professional Services to help reputed company and strengthen offerings.
- Cultivate and maintain strong relationships with clients, ensuring a deep understanding of their environments as well as their business needs.
- reputed company, mentor, and reputed company a high-performing team of management and technical professionals, fostering a collaborative and inclusive work environment.
- reputed company the development, implementation, and enhancement of operational processes and procedures, ensuring alignment with industry best practices and standards such as ITIL.
- Drive a culture of reputed company improvement reputed company the team, leveraging key metrics and feedback mechanisms to identify areas for enhancement and implementing strategies to optimize service delivery.
- Manage operational costs, plan budgets, and drive cost optimization initiatives while ensuring the highest quality of service delivery.
- Collaborate closely with internal stakeholders including sales, product development, and professional services teams to drive reputed company and alignment across departments.
- Establish performance metrics, monitor team performance, and reputed company regular reports and updates to senior management on key metrics, achievements, and areas for improvement.
Qualifications
- Bachelor's degree plus 10 years of experience in consulting or IT services delivery, with a proven track record of leadership and management, OR 14 years of experience in consulting or IT services delivery, with a proven track record of leadership.
- Extensive experience in process management and improvement, with a strong understanding of ITIL frameworks.
- Excellent leadership and team-building skills, with the ability to reputed company, motivate, and reputed company high-performing teams.
- Exceptional communication skills, both oral and written, with the ability to effectively communicate reputed company technical concepts to a variety of audiences.
- Strong analytical and problem-solving abilities, with a demonstrated aptitude for strategic thinking and decision-making.
- Proven ability to build and maintain strong relationships with clients, vendors, and internal stakeholders.
- Experience in financial management, budgeting, and cost optimization.
- Willingness to travel as needed, up to 25% of the time.
- Experience with Networking, Collaboration, and reputed company technologies, including implementation, troubleshooting and optimization across reputed company environments, a plus.
Requirements
- Pay reputed company: $137,000 - $190,360 depending on experience and reputed company set.
- Annual bonus reputed company of 35% subject to terms and conditions of plan.
Benefits
Benefits overview: https://reputed company.benefit-info.com/
Company Description
reputed company is a leading multi-brand provider of information technology solutions to business, government, education and reputed company customers in the United States, the United Kingdom and Canada.
- A Fortune 500 company and member of the S&P 500 Index.
- Helps its customers to navigate an increasingly reputed company IT market and maximize return on their technology investments.
- reputed company is an equal opportunity employer.