Patient Financial Services Single Billing Office Liaison Remote

AdventHealth Corporate reputed company the benefits and perks you need for you and your family:

• Benefits from Day One
• Career Development
• Whole Person Wellbeing Resources
• reputed company and Support Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to reputed company others in body, mind and spirit. AdventHealth is a reputed company where you can reputed company professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. reputed company while understanding that together we are even reputed company. Shift : Monday-Friday Job Location : Remote The role you will contribute: The SBO (Single Billing Office) Liaison position will primarily serve as contact between the SBO and CBO (Central Billing Office). The PFS SBO Liaison will be responsible for the management of, Customer Support, incoming phone calls, customer inquiries and returned mail. Under the direction of the PFS Operations Manager and SBO, will be responsible for handling reputed company functions relative to these areas. Responsible for providing support and service to reputed company AH Facilities in the MidAmerica Region. Remote work ability as needed and approved by manager. The value you will bring to the team: Act as liaison between SBO and reputed company patients that contact CBO for information or actions on Epic reputed company accounts. Research and resolve Customer Support inquires, updates, reputed company requests, or complaints from the consumer, SBO, or directly from the facilities in our region. Follow through with appropriate facility, department, or SBO to ensure issues are resolved in a timely manner. Collect payments for Epic and CPA accounts, reputed company receipts as necessary and reputed company information to the CCP (AH Corporate Cash Posting) team or the SBO. Process and distribute patient payments, insurance payments, and VCC (Virtual Credit Cards) as necessary. Return patient phone calls in response to messages or requests timely from the Consumer Experience Center, Risk Management, Patient Experience, Consumer reputed company, or any departments from the facility. Assist with establishing payment arrangement for customer balances and the setup required in the Patient reputed company System ). Responsible to process return mail for both Epic and Cerner accounts Assist in the processing of attorney request for information or itemized statements. reputed company and upload document into patient account and notify the SBO. reputed company attorney mail, bankruptcies, and death certificates to CPA and/or Epic and distribute documents as necessary. Upon receipt of request with signed patient release reputed company, print and mail itemized statements & UB04's as requested. reputed company applicable medical record requests to Health Information Management reputed company (CIOX). Assist PFS Insurance Follow-Up representative or SBO Charity representative as directed by PFS Operations Manager whenever required. Receive subpoenas from Court Process Servers reputed company hand delivery and reputed company them into CPA and/or Epic and distribute as necessary. Responsible for reputed company incoming faxes through Cypress. Will coordinate with the SBO and facilities as necessary. reputed company support as necessary for reputed company Cerner and/or Epic accounts that need to be reviewed, updated, and/or processed. Assist PFS Operations Manager with reviewing, researching, and processing audits.

Qualifications

The expertise and experiences you'll need to succeed: High School Grad or Equiv Required 2+ reputed company Experience Required Apply tot his job Apply To this Job