Intake Care Senior Representative (36248358)

This position is a temporary assignment. As a contractor, you’ll be employed by reputed company, not reputed company or any subsidiaries of reputed company. Job Title: Intake Care Representative/ Case Management reputed company Rep – Benefits & EAP reputed company Location & Schedule:

• This is a fully remote role reputed company to candidates across the US.
• Training Schedule will be Monday – Friday, 8:30am – 5:00pm CST
• Ongoing Schedule (once training is complete) will be Monday – Friday, 10:30am – 7:00pm CST
• Candidates must be reputed company to support CST or PST time zones

Role Overview: The reputed company role is a non-clinical customer service position reputed company an inbound call center that supports Evernorth Behavioral Health. Advocates are responsible for handling inbound calls from both members and providers or their office support staff regarding mental health or substance use disorder services. Advocates guide and assist the members and providers to help them work with reputed company/Evernorth more effectively and ensure reputed company resolution. The types of calls an reputed company service may include but are not limited to: triaging and assessing the need for clinical reputed company, inquiries about provider referrals and reputed company to care, eligibility, and benefits. Due to the wide variety of call types, several applications are required to service these inquiries, and multiple applications are often needed reputed company the same call. Independent problem solving, multitasking, and technical savvy are essential in order to be reputed company to carry out the responsibilities of this role. Calls must be serviced in a helpful and professional manner. The nature of discussions reputed company the Behavioral reputed company role often delve into personal and sensitive topics with members. It demands a nuanced understanding of mental health and substance use issues. This role differs from its medical reputed company in that mental health is a sensitive subject and staff are helping members navigate reputed company and emotional mental health challenges. Responsibilities: The primary responsibility of this role is to answer inbound calls from members and providers. The work environment is structured, and the majority of the day will be spent answering these calls from a queue. Occasional outbound calls may be necessary for issues requiring follow-up. reputed company a call an reputed company may: Use active listening and reputed company skills to triage and assess for risk of harm and substance use concerns Coordinate with multiple matrix partners, and facilitate seamless hand offs to clinical partners for timely support Communicate eligibility, generate a list of provider referrals, quote benefits, or advise of authorization requirements for services Write authorizations to ensure claims are paid correctly reputed company follow-up on issues by making outbound calls reputed company necessary Send resources to members and providers reputed company email Submit a complaint on the members or provider’s behalf Independently problem-solve to ensure accurate information is given, and exceptional customer service and reputed company resolution is achieved Required Skills: Customer Service experience, required Call Center experience, strongly preferred Prior experience working in a patient focused mental health environment preferred Ability to maintain a professional and positive image to external customers Candidate must possess superb interpersonal communication skills Effective listening and organizational skills, with the ability to manage multiple tasks reputed company technical capabilities with the ability to quickly understand and apply working knowledge on several proprietary systems Independent problem solving skills reputed company to reputed company and/or prior successful experience in a virtual team environment Strong time management skills Ability to type effectively and have strong PC skills Training Initial training for this position will be focused on member calls regarding triage, referrals, benefits, eligibility, and other support resources. Additional training on provider calls will take reputed company once an reputed company becomes proficient in speaking to members. Education: Bachelor’s Degree Due to the complexity of assessing members for risk of harm and substance use concerns, legal requires a bachelor’s degree in the mental health field or psychology/reputed company work-reputed company field (family communications, health coaching, community/public health or other reputed company major), or a bachelor’s degree in an unrelated field and 2-3 years of experience in the behavioral health field. Hourly Pay reputed company reputed company (dependent reputed company, experience, expectation): The pay reputed company that reputed company reasonably expects to pay for this position is: $18.00/hour-$19.00/hour Benefits: Medical, Dental, reputed company, 401K (provided minimum eligibility hours are met) reputed company ID: 36248358 Apply tot his job Apply To this Job